Covid-19 Coronavirus

As Key Workers Nellie continues to support individuals through face to face assessments in their own homes. We understand many people may not want to risk even a key worker attending their home, in these instances, we are able to complete consultations and assessments via our secure telehealth system. 

Infection Control Policy

Nellie Supports practice Manager, Kerry holds degrees in forensic science and forensic anthropology and has created policies for disaster planning. This has given her a unique ability to create a guideline to minimise the risk of infection spread and cross-contamination allowing for our clients and users to rest assured we are taking every possible precaution to protect them.



Our risk minimisation guidelines were created specifically to reduce the risk of infection and cross-contamination of our employees and the users of Nellie Supports Ltd. however, we are happy for any individual or business to use them as guidelines for the safety of their own person or employees*.

You can view the document here:

*Nellie Supports Ltd or any member of the team holds no responsibility or liability for the above guidelines and we recommend you use them in accordance with government guidelines.

Telehealth via secure video link

Face to face mental capacity assessments are always going to be best practice. However, in those instances where this is not feasible, we offer a safe, secure and professional online mental capacity assessment via our integrated telehealth service.


As with our face to face assessments, our qualified experienced and registered Social Workers complete all of our telehealth mental capacity assessments. We provide a relaxed and informal approach to ensure you have the best opportunity and help in making decisions.