Coronavirus (COVID-19)

Updated: Mar 19

This page will be updated in accordance with government guidance.


Our client and employee health and safety are paramount.


We are fortunate to have Kerry, a qualified forensic scientist, as our Practice Manager; this has allowed us to create our practices guidelines for minimising contamination and reducing the risk of cross-contamination.


As with all business, we are closely monitoring the situation and continue to be led by government health advice.


Presently we continue to provide, efficient and affordable services in peoples private homes and other settings such as residential/nursing homes and hospitals across England and Wales.



Minimising Risk.


Our primary concern is reducing the risk of cross-contamination, passing the corvid virus from one client to another.


Our staff are being kept fully informed, have hand sanitiser and cleaning products to reduce the risk of cross-contamination. Personal Protective Equipment (PPE) is currently being distributed; this may mean your Social Worker will be wearing gloves during your assessment.


As with government advice, and staff with a persistent cough or temperature is not on duty and will be self-isolating for a minimum of 7 days.



What services are we going to provide?


We will continue to provide our full range of services, including our mental capacity assessment throughout England and Wales we will continue to aim for a seven-day turnaround service however we are prioritising assessment visits currently to ensure we see as many people as required, this may mean a slight delay in receiving the completed assessment document in some cases. As always if your case is urgent we will aim to ensure timescales are met.



When will we not be able to provide face to face assessments?


We will not be able to provide face to face assessments to those in self-isolation or showing symptoms of Corvid-19. This is for our employee safety and to ensure there is minimal risk of cross-contamination between clients. We can however in some circumstances complete assessments via video link, this has been confirmed as acceptable on a case by case basis by the court of protection.



Care/Nursing Homes with restricted access


Currently, some residential and nursing care homes are requesting that visitors stay away from the homes; this is being referred to as "lock-down" or "quarantine".


In many cases, as our Social Workers (as Social Care Professionals registered with Social Work England) are still able to access clients in these situations.


All necessary preventative measures are taken before entering facilities and upon leaving to reduce the risk of cross-contamination.



Our Staffing


Nellie supports employees are qualified, registered Social Workers. Our Staff are permanently employed by Nellie Supports and do not have secondary positions within local authorities or the NHS.


This means that while we provide professional services completed by highly experienced and qualified staff, we are not removing or reliant upon front-line health and social care staff.



Support for legal professionals


If you are unable to attend your client to complete legal documents such as wills ir lasting powers of attorney, we are happy to facilitate this where we can.


If you are requesting us to complete capacity assessments for wills, lasting powers of attorney or for any other reason and require paperwork to be signed by the client, we are happy to ensure this is fully completed during the assessment visit (at no additional cost). The hope is that this reduces the need for multiple professional visits and limits the risk of cross-contamination while ensuring necessary and essential decisions continue to be made efficiently.




If you are unsure whether we can help you, please contact us directly to discuss your individual case. 0333 9817 5116

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Registered Address: Grantham, Lincolnshire. Company registration number. 11803393

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