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Same Day Video Link Appointments

Subject to Availability

All our same day online mental capacity assessments are fully compliant with the Mental Capacity Act (2005) and are based on the Social Care Institute for Excellence guidelines for best practice Mental Capacity Assessments.

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Your Questions Answered

  • What to expect

As with our face to face assessments, our qualified experienced and registered Social Workers complete all of our telehealth mental capacity assessment consultations. We provide a relaxed and informal approach to ensure you have the best opportunity and help in making decisions. 

  • What's Included in the assessment?

Everything necessary is included, an assessment either face to face or via video link as well as a corresponding report. Where necessary our Social Workers will complete additional assessments such as a Montreal cognitive assessment and a financial decision tracker to strengthen their reports at no additional cos


  • Why Choose Nellie?

We have worked with official court solicitors to create a bespoke assessment report to assess and record the mental capacity of an adult to engage in court proceedings in the Family Court, the High Court, a county court, or the Court of Appeal.​

  • Who can complete a mental capacity assessment?

In cases involving complex or major decisions, you may need to get a professional opinion. The assessor must be an impartial, qualified professional, such as a doctor, nurse, or social worker.

  • How secure is Telehealth Video-Link?

Our system is integrated into our Patient Management System. We don't rely upon third-party systems such as Skype or Zoom, so you can rest assured our system is safe and professional. All video calls are secured with end-to-end encryption and meet the same strict privacy and security standards as our regular services. You can rest easy knowing your assessments are kept between just you and us.




Social Work England is a specialist body taking a new approach to regulating social workers in their vital roles. All of our Social Workers are registered with Social Work England for your peace of mind. 


Our assessors are accredited Montreal Cognitive Assessment (MoCA) assessors with specific experience in completing capacity assessments and specialist reports.

All of our assessors have undergone extra training to become accredited financial vulnerability experts according to Lichtenberg standards, so they can provide even more detailed reports on mental capacity.

Need some help?
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Jill lived with a diagnosis of dementia, and her daughter Jacqueline was in the process of applying for a deputyship order to support her mum and manage her finances better. 

Jacqueline had completed all of the necessary paperwork, and a court hearing date had been arranged for three days time. Jacqueline called her GP for the umpteenth time to chase the COP3 Mental Capacity assessment she had requested three months before and, at the time, been reassured would be completed.


The GP receptionist advised all was in hand, Jill's GP was on holiday till next week, but it was his priority to have it completed on his return. 4 days after the court hearing. 

Jacqueline rang Nellie Supports, upset, stressed and on the verge of tears. Our team worked with Jacqueline to organise an assessment the very same day afternoon via video link. While still worried, Jacqueline grabbed her laptop and went to her mum's house to support with the assessment from a technology standpoint. 

The assessment took place without a hitch, and our Social Worker was able to get a digitally signed COP3 sent to Jacqueline the very next morning; with the court of protection accepting digital signatures, this meant that the paperwork was all ready for the court hearing on time. 

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