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England and Wales’ Largest Specialist Private Social Work and Mental Capacity Assessment Practice
Nellie Supports is an independent social work and mental capacity assessment practice supporting families, deputies, attorneys, solicitors, local authorities and professionals across England and Wales.
Delivered by a permanent full-time team, not an ad hoc associate, contractor or referral-panel model.
Trusted by Thousands. Guided by Experience. Committed to You.
100% Coverage
We provide 100% coverage across England and Wales, making it easier for families, solicitors, deputies and professionals to access specialist assessments wherever they are needed. Our service is designed to be responsive, consistent and available nationally.
100+Years Experience
Our team brings together well over 100 years of combined professional experience across social work, mental capacity, safeguarding, care planning and specialist assessment practice. This depth of experience helps us approach each assessment with confidence, clarity and professional judgement.
4.9 * Rating on Google
Rated 4.9 stars on Google, our reviews reflect the trust placed in us by families, solicitors, case managers and other professionals. We are proud to be recognised for clear communication, reliable support and high-quality assessment reports.
11,000+ Assessments and Reports
With over 11,000 assessments completed, we have extensive experience supporting a wide range of decision-specific needs. Our reports are structured, evidence-based and prepared with the practical requirements of families, professionals and legal settings in mind.
Why people trust Nellie Supports
1.
A permanent team
Our work is delivered through Nellie Supports’ internal systems, standards and governance, not an ad hoc referral-panel model.
2.
Specialist experience
We complete decision-specific mental capacity assessments, COP3 reports, Court of Protection reports, social care assessments and related professional reports.
3.
Clear professional standards
Our reports are structured, evidence-led and supported by internal quality assurance.
4.
Transparent pricing
We publish our prices clearly so families and professionals can understand likely costs before instructing us.
5.
Clear professional boundaries
We are a specialist private social work and mental capacity assessment practice. We are not a law firm.
We are England and Wales’ largest identified specialist private social work and mental capacity assessment practice for a reason. We combine national scale with a permanent team model, clear pricing, evidence-led reports and specialist support across mental capacity, COP3, CHC, EHCP and social care.
What we do
We provide a range of specialist social work and assessment services, from mental capacity assessments and COP3 reports to CHC support, EHCP advocacy, expert reports and social care case management.
Mental Capacity Assessments
EHCP and SEND Support
COP3 and Court of Protection Reports
Social Care and Case Management
Litigation Reports and Expert Assessment
Training and Resources
NHS Continuing Healthcare and Care Funding Support
We work with individuals and families, local authorities, the NHS, solicitors, legal professionals, deputies, attorneys and other professional referrers across England and Wales. Explore our services or speak to Team Nellie about the support you need.
Built around direct delivery
Our permanent team model means cases are handled within one practice, from enquiry through to assessment, report preparation and review. This supports consistency, accountability and clear communication for families, deputies, attorneys, solicitors and professionals.
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Shared assessment methodology
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Internal review and quality assurance
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Continuity from enquiry to final report
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Clear accountability
Trusted and accredited professionals
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Registered Social Workers with Social Work England
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Registered Social Workers with Social Care Wales
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Registered Members of BASW
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MoCA Accredited professionals
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Relevant memberships where accurate
Professional registrations, accreditations and memberships may be person-specific, organisation-specific or service-specific depending on the body concerned.
Why are we called Nellie?
Family is at the heart of every elephant’s life and just like people, elephants care, comfort, empathise, work together and even hug. We thought it was a great way to sum up our compassionate, collaborative approach and our mission to protect and support individuals, and the families and communities they’re a part of.
Our Offices
Our national coverage does not depend on claiming an office in every town or city. We work across England and Wales through a national assessment and advocacy model.
Head Office
Unit 20
Springfield Business Park
Grantham
Lincolnshire
NG31 7FZ
Coventry
Union House
111 New Union Street
Coventry
CV21 2NT
Wales
Office M1.03
Newport Market
High Street
Newport
NP20 1FX
London
Gemma House
39 Lilestone St.
Marylebone
London
NW8 8SS
Southampton
Director Generals House
Southampton
SO15 2EP
Newcastle
Collingwood Buildings
38 Collingwood Street
Newcastle Upon Tyne
NE1 1JF
Professional standards, human approach
Our work is built around clear reasoning, careful evidence gathering and respect for the person at the centre of the decision.
Whether we are completing a mental capacity assessment, preparing a COP3 report, supporting a CHC matter, helping with an EHCP issue or providing wider social work input, our aim is to make complex situations easier to understand and easier to evidence.
Our approach is shaped by the Nellie Standard™, our internal professional standards and our commitment to decision-specific, evidence-led practice. We focus on clarity, dignity, proportionate assessment, professional scrutiny and practical next steps.
No assessment provider can guarantee how a court, public body, NHS body or decision-maker will treat an individual report or piece of evidence. What we can provide is a structured, professional and clearly reasoned service delivered through a permanent team with internal quality assurance.
Learn more about our professional standards and how we work.
How we handle your information
Your information is handled carefully.
We often handle sensitive information about health, care, capacity, finances, family circumstances and education. We use this information only for enquiry handling, assessment, report preparation and service delivery, and we explain more in our Privacy Policy.
