Expert Social Work & Healthcare Assessments: Mental Capacity, CHC Appeals & EHCP Support Nationwide
We're England's largest private social work practice. Mental capacity assessments, CHC funding guidance, EHCP appeals, expert witness reports, and social care support. One multidisciplinary team. All the expertise you need.
Trusted by Thousands. Guided by Experience. Committed to You.
6,000+
6,000+ Assessments Delivered
50+ Years
Combined Expertise
99%
Client Satisfaction
100%
Coverage of England & Wales
4.9 ⭐
Our Services
We support families, legal professionals, and local authorities across England and Wales with expert assessments, appeals, and ongoing care management. Whether you need a mental capacity assessment, help securing NHS funding, EHCP tribunal support, or comprehensive social care planning, our multidisciplinary team delivers court-ready reports and compassionate guidance at every stage
Mental Capacity Assessments
Independent assessments for Court of Protection deputyship, wills, Lasting Power of Attorney, and other key decisions. Our qualified expert assessors deliver court-ready reports across England and Wales.
Our Services:
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Mental Capacity Assessments
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Advanced Capacity Assessments
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Retrospective Capacity Assessments
From £496
Education & EHCP Support
Guidance and advocacy for Education, Health and Care Plans, from initial applications to mediation and SEND Tribunal appeals. We empower families to secure the right support for their children.
Our Services:
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EHCP Draft Reviews
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EHCP Applications
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EHCP Appeals
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EHCP Tribunals
From £290
Social Care & Case Management
Comprehensive support to assess, plan, arrange, and manage care. We help individuals, families, and professional deputies design care packages, secure funding, and navigate complex systems.
Our Services:
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Social Care Assessments & Planning
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Care Case Management (Nellie+)
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Benefits Support and Applications
From £282
Continuing Health Care Support
Comprehensive support to review, appeal, and secure NHS Continuing Healthcare funding. We offer open consultations to discuss your case at any stage, from initial assessments through to Ombudsman review.
Our Services:
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CHC Assessments & Eligibility Reviews
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Appeals & Independent Reviews
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Ombudsman Support
From £250
About Nellie Supports & Our Team.
At Nellie Supports, we're England's largest private social work practice. Our multidisciplinary team includes registered social workers, chartered psychologists, a forensic scientist, and an SRA solicitor
. We've completed over 6,000 assessments since 2019, delivering court-ready reports that meet CPR Part 35 standards. We specialise in mental capacity assessments for Court of Protection cases, wills, and LPA decisions; CHC funding appeals; EHCP tribunal support; and comprehensive social care planning. Every assessment is person-centred, evidence-based, and tailored to your unique circumstances.
Meet Team Nellie
Family is at the heart of every elephant’s life and just like people, elephants care, comfort, empathise, work together and even hug. We thought it was a great way to sum up our compassionate, collaborative approach and our mission to protect and support individuals, and the families and communities they’re a part of.
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Ben Slater
Principal Social Worker and Director
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Kerry Slater
Life Expectancy Expert and Director
Louise Thornton
Social Worker and Mental Capacity Lead
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Amelia Papworth
Customer Liason Lead
Why Choose Nellie Supports?
Choosing the right professionals to assess mental capacity is vital. At Nellie Supports, we combine expertise, empathy, and efficiency to make the process as smooth as possible.
Our multidisciplinary team includes registered social workers, nurses, and specialists who bring decades of combined experience in capacity law and practice. Every assessment is conducted with compassion and clarity, always tailored to the person's unique circumstances.
We understand how important these decisions are, whether you're planning for the future or responding to urgent legal requirements. That's why our reports are consistently prepared to the highest standards, fully compliant with the Mental Capacity Act 2005, and accepted by courts and solicitors across England and Wales.
With a 4.9-star rating from clients nationwide, prompt response times, and a commitment to clear communication at every step, Nellie Supports is trusted by families, deputies, and professionals alike
WHAT OUR CLIENTS SAY ABOUT US
Nellie Supports
Mental Capacity, EHCP & Social Care Insights
Frequently Asked Questions
A mental capacity assessment determines whether someone can understand, make, and communicate decisions about their finances, property, health, or welfare. You'll need one when there's doubt about someone's ability to make a specific decision—whether that's managing money, making a will, granting Lasting Powers of Attorney, or appointing a deputy through the Court of Protection. Our assessments are CPR Part 35 compliant and accepted by courts, solicitors, and local authorities across England and Wales.
Our standard mental capacity assessments start at £496 (excluding VAT). Dual or complex assessments—covering both LPA for finances and health/welfare, or dual COP3 deputyships—are £767. Retrospective assessments for contested wills or insurance litigation are £3,245, as they require detailed review of health and social care records. We also charge £40 per hour for travel time, with no radius limit. View our full pricing.
Most assessments are completed within 3-4 weeks from booking, depending on current workload. We conduct 95% of our assessments face-to-face because clients prefer the personal approach, though video assessments are available with a 7-day turnaround. Every report is reviewed by Louise, our senior social worker, to ensure accuracy and compliance.
Our assessments are carried out by registered social workers (Social Work England), chartered psychologists (HCPC), and qualified psychologists (BPS). Our team includes Ben (Principal Social Worker and Director), Louise (Mental Capacity Lead), and psychologists like Olga (Chartered Psychologist). Every assessor is suitably qualified, experienced, and trained in the Mental Capacity Act 2005.
Absolutely. All our mental capacity reports are CPR Part 35 compliant and prepared to the highest legal standards. They're routinely accepted by the Court of Protection, solicitors, professional deputies, and local authorities throughout England and Wales. We've completed over 6,000 assessments since 2019 with a 4.9-star rating.
NHS Continuing Healthcare is fully funded care for individuals with significant, ongoing health needs. If someone's primary need is health-related (rather than social care), they may qualify for CHC funding—covering care home fees, nursing, or support at home. Eligibility is assessed using the Decision Support Tool, which evaluates needs across 12 care domains. Many families are unaware of CHC or have applications wrongly rejected. We help you understand eligibility, challenge decisions, and secure the funding you're entitled to.
We offer comprehensive support at every stage: reviewing your initial CHC assessment, identifying errors or overlooked evidence, preparing detailed appeal submissions, attending MDT meetings, and representing you through Independent Review Panels and Ombudsman complaints. Our services range from £250 consultations to full appeal support (£9,000+), and we're here to guide you through every step of a complex, often frustrating process.
Don't give up. Many initial CHC decisions are overturned on appeal. We'll review your case, identify weaknesses in the original decision, gather supporting evidence (medical records, care plans, professional opinions), and build a robust appeal. You have the right to request a Local Resolution meeting, escalate to an Independent Review Panel, and ultimately involve the Parliamentary and Health Service Ombudsman if necessary.
Timelines vary. Local Resolution meetings typically happen within 6 weeks of your request. Independent Review Panels can take 3-6 months. Ombudsman reviews may take 12 months or longer. We'll keep you informed at every stage and ensure deadlines are met, evidence is submitted on time, and your case is presented as strongly as possible.
We support families at every stage: reviewing draft EHCPs, identifying gaps or weaknesses, preparing evidence packs, attending mediation, drafting appeal submissions, and representing you at SEND Tribunals. Our EHCP services start at £290 for draft reviews, with full tribunal support at £600 (including a comprehensive evidence pack). We know the system inside out and fight to secure the right provision for your child.
EHCP tribunal delays are frustratingly common, and we're developing protocols to support families through extended waits. While the process is ongoing, we'll help you hold the local authority accountable, ensure interim provision is in place, and keep your case moving. Get in touch to discuss your specific situation.
Both. We help with initial EHCP applications, draft reviews, amendments, annual reviews, mediation, and tribunal appeals. Whether you're starting from scratch or challenging a decision, we'll guide you through the statutory process and ensure your child's needs are properly assessed and met.
We offer comprehensive support including social care assessments, care planning, arranging and managing care packages, benefits reviews (PIP, DWP entitlements), and ongoing case management through our Nellie+ plans (£39-£399/month). Whether you're a family member, professional deputy, or local authority, we'll help you design, fund, and manage care that meets complex needs.
Both. We offer face-to-face assessments throughout England and Wales (our clients overwhelmingly prefer this), as well as remote assessments via secure video call. Desktop assessments, virtual mediation, and tribunal representation are also available remotely. Wherever you're based, we'll provide tailored support to meet your needs.
our team travels nationwide for face-to-face assessments. Remote services are available everywhere. Get in touch to discuss availability in your area.
Simply call us on 0333 987 5118, email Nellie@nelliesupports.com, or use our online contact form. Our client liaison team (led by Amelia) will arrange an initial consultation, understand your needs, and guide you through the next steps. We respond to enquiries the same day, with CHC and EHCP queries answered within 48 hours.
Yes. We charge £40 per hour for travel time, with no radius limit. This applies to all face-to-face assessments and ensures our team can reach you wherever you're based across England and Wales. Travel fees are clearly outlined when you book, so there are no surprises.
We're England's largest private social work practice, with a multidisciplinary team that includes registered social workers, chartered psychologists, a forensic scientist, and an SRA solicitor. We've completed over 6,000 assessments since 2019, all CPR Part 35 compliant and court-ready. We're members of BASW and the Financial Vulnerability Taskforce, and we maintain complete independence—no referral partnerships, no paybacks, no conflicts of interest. Just expert, compassionate support tailored to your unique circumstances.
Our social workers are registered with Social Work England, our psychologists with the HCPC and BPS, and our solicitor with the SRA. We're members of BASW (British Association of Social Workers) and the Financial Vulnerability Taskforce. Every assessment is reviewed by our senior team, and we adhere to the Mental Capacity Act 2005, CPR Part 35, and all relevant professional standards.
We're rated 4.9 stars on Google Reviews, with over 122 reviews from families, solicitors, and professional deputies. Clients consistently praise our compassionate approach, clear communication, and the quality of our court-ready reports. Read our reviews here.
Yes. We provide COP3 mental capacity assessments, which are required for all deputyship applications to the Court of Protection. Our reports are CPR Part 35 compliant and accepted by the court. We can also provide ongoing social care support and case management for professional deputies managing complex cases.
Absolutely. A significant portion of our work comes from legal professionals, will writers, professional deputies, and personal injury solicitors. We understand the legal standards required, deliver reports on time, and provide expert witness testimony when needed. We're trusted by solicitors across England and Wales for testamentary capacity, COP3, and LPA assessments.