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  • Writer's pictureTeam Nellie

Professional Deputies and Nellie+ Social Care Case Management

Updated: Sep 22, 2023

As a professional deputy, you understand the importance of social care case management is. With an ageing population and increasing numbers of people living with long-term conditions, coordinated and continuous care is crucial. However, the traditional model for non-traditional clients, such as those living with dementia, is not a practical option due to the expense and intensity of the provision. This is where the subscription model comes in. It offers a financially viable, person-centred approach that can be tailored to the unique needs of each individual.

Nellie+ was designed to ensure that clients such as those in care homes receive the same level of support as those with traditional case management providers, allowing for improved communication with all stakeholders and improvements in quality of life for the individual, as well as an additional layer of safeguarding. With pressures being placed on deputies to ensure funds are spent appropriately, and a legal requirement for ongoing review of a client's abilities and capacity, the traditional model of an hourly rate can quickly become expensive. The subscription model allows for required assessments and reviews to be built in and the costs spread over an extended period. This ensures continuous review of the client's abilities and needs as well as their capacity when needed. Additionally, it also places the responsibility of ensuring these reports are completed on the case management provider, freeing up legal teams to support additional clients.

There are reportedly 400,000 people currently awaiting a Care Assessment in England by their local authority; with local authorities struggling to employ registered Social Workers, funding likely to be cut in the future and current workforce issues, this figure is only going to increase. While a subscription model is not going to be the right service for all clients, those clients with high-intensity needs will continue to need a traditional model of case management. However, those clients that make up some of this 400,000 queue, the self-funding clients receiving domiciliary care and those living in residential / nursing care would benefit from continuous review, advocacy and increased communication with stakeholders.

This approach provides a person-centred and financially viable solution that can be tailored to meet the unique needs of each individual. By spreading out the costs over time, case managers are able to provide necessary assessments and reviews while freeing up resources to support additional clients. This approach is particularly beneficial for those with high-intensity needs and those who are self-funding or living in residential/nursing care. By promoting the use of the subscription model, you can lead to improved outcomes for clients and more efficient use of resources for professional deputies.

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