Privacy choices
Cookies and enquiry journeys
Use the Cookie choices button to accept, reject or change optional measurement. Sending an enquiry does not require optional measurement.
Essential choices
We store your privacy choices in this browser for up to 180 days. This record contains your chosen purposes, the date and the version of this notice. Essential security and enquiry delivery operate separately.
Website and advertising measurement
If enabled and you agree, Google Analytics and Google Ads through Google Tag Manager, and Microsoft Advertising, help us measure website use and completed enquiries. Enquiry names, email addresses, telephone numbers and message answers are excluded from measurement events. We do not enable enhanced conversions, customer-list matching, personalised advertising or session recordings through this implementation. These providers may process information outside the UK. See our privacy policy for information about providers, transfers and your rights.
Your optional enquiry journey
This is a separate, explicit choice. The pages you view can reveal health or care interests. If you agree, we retain up to 20 page and contact interactions during a browsing session of up to 30 minutes. If you also agree to advertising measurement, we may include the Google or Microsoft advert click reference. We do not record field contents, search text, complete referral URLs or URL query strings in the browsing history.
When you submit an enquiry, the permitted history can be linked to it in Nellie’s private enquiry system in London. It is available to authorised staff handling your enquiry, rather than being sent as a client record to advertising platforms. An optional attachment failure does not stop your enquiry being received. An existing journey becomes part of the enquiry record and follows the retention and rights arrangements in our privacy policy.
A website telephone click does not establish that a call happened. Linking an actual call requires a verified call-tracking connection. We do not infer a caller’s identity from a browsing session or silently combine different devices.
Changing your mind
Changing your choices stops future optional collection and clears the website’s optional browsing history. Contact us about a journey already attached to an enquiry or to exercise your data rights.