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Nellie Supports

Welcome to Nellie Supports, the UK's leading independent Social Work practice. We specialise in social care support and expert mental capacity assessments.


Our experienced, qualified, and registered Social Workers provide person-centred services tailored to your needs throughout the UK. Whether you require assistance with mental capacity assessments or need the comprehensive support of our Nellie+ Case Management, our team is committed to delivering the highest level of care and guidance.

Your Independent Social Work Practice

Our Services

It's a heartwarming image of two elderly gentlemen sitting on a sofa, sharing a joyous moment together. The man on the left is wearing a bright yellow shirt, glasses, and brown trousers. He's leaning slightly forward with a big smile on his face, clearly enjoying the conversation. The gentleman on the right is dressed in a striped blue shirt and dark trousers. He's leaning back with a hearty laugh, showcasing the genuine happiness of the moment they're sharing. The background has a classic home setting with a vase of pink roses on a table, and a framed picture hanging on the wall. The ambiance radiates warmth and camaraderie between the two friends.

At Nellie Supports, our Mental Capacity Assessments go beyond the technical evaluations. We understand that these assessments are not just about making legal determinations; they are also deeply intertwined with the well-being of the individuals involved. Our assessments are conducted with a therapeutic approach, recognising the potential emotional and psychological impact such evaluations can have. We approach each assessment with empathy and sensitivity, creating a safe and comfortable environment for the individual being assessed. Our skilled assessors are trained not only in the legal and procedural aspects but also in effective communication and rapport-building. We engage in meaningful conversations, ensuring that the individual's voice and preferences are heard and respected throughout the assessment process. Moreover, we are keenly aware that mental capacity can fluctuate, and it can be influenced by various factors such as stress, anxiety, and health conditions. With this in mind, we take a holistic view, considering not only the individual's current state but also their history, context, and potential future changes. Our therapeutic approach aims to reduce any anxiety or discomfort associated with the assessment, fostering an atmosphere of collaboration and understanding. We believe that this approach not only ensures accurate and reliable assessments but also contributes to the overall well-being of the individuals we serve. At Nellie Supports, your emotional and psychological comfort is as important to us as the technical aspects of the assessment.

This is a touching photograph capturing an intimate moment between a younger woman and an elderly lady. The younger woman, with her hair tied in a neat bun, is wearing a soft-colored blouse adorned with floral patterns. She is seen leaning towards the elderly woman, her expression gentle and attentive, suggesting a deep bond or understanding between them.  The elderly woman, seated in what appears to be a wheelchair, is dressed in a bright blue blouse with a pattern of swirling feathers or leaves. Her wavy, silver hair is slightly tousled, and she has a contented expression, her gaze fixed on the younger woman. The two are holding hands, further emphasizing their close relationship or connection.  The background is soft-focused, allowing the viewer's attention to remain on the poignant interaction between the two individuals. The overall feel of the image is one of care, affection, and a deep connection, possibly between family members or a caregiver and her charge.

Nellie+ is not just a subscription service; it's your personalized pathway to comprehensive care and support. At Nellie Supports, we understand that your care journey is unique, and that's why we've crafted Nellie+ to be a versatile and dynamic offering tailored to your individual needs. With Nellie+, you're not just a recipient of services; you're a valued member of a compassionate community dedicated to enhancing your well-being. Imagine having a dedicated Allocated Social Worker who understands your preferences and requirements, eliminating the hassle of referral queues. This means quicker responses and more effective support, precisely when you need it. Monthly Care Reviews are the cornerstone of Nellie+. These reviews can be conducted via video-link, telephone, or even in the comfort of your own home. This flexibility ensures that your evolving needs are continuously met, and any adjustments are made promptly. But it doesn't stop there – the frequency and depth of these reviews are tailored to your specific package, guaranteeing that your care remains finely tuned to your ever-changing circumstances. We understand that care is not a one-size-fits-all approach. That's why Nellie+ offers various packages, allowing you to choose the level of support that aligns with your current situation. Whether you're looking for occasional check-ins or comprehensive assistance, Nellie+ has a package that suits you perfectly. Being part of the Nellie+ community also means unlocking access to a wealth of resources, insights, and connections. You're never alone in your journey. Our platform facilitates connections with others who share similar experiences, providing a space to exchange advice, stories, and encouragement. What sets Nellie+ apart is not just the scope of services but the heart behind it. We're not just here to deliver care; we're here to nurture your well-being, to empower you with choices, and to ensure that you're supported in living life on your terms. With Nellie+, you're not just a recipient – you're an active participant in shaping your own journey towards a better quality of life.

An affectionate middle-aged couple outdoors. The woman, wearing a black blouse with a textured pattern, has a warm smile and rests her arm around the man. The man, donning a white checked shirt and a vibrant red turban, sports a distinguished gray beard with a pronounced mustache. Both are holding hands, showcasing rings, and sit against a backdrop of lush greenery with hints of yellow flowers. Their close proximity and smiles indicate a deep bond between them."

Assess - Plan - Organise - Review Introducing Nellie Supports' Social Care Assessment Services – a comprehensive and tailored approach to achieving the optimal care and support plan for your unique needs. We understand that every individual's requirements are distinct, and that's why our specialised team is here to guide you through a holistic journey that ensures your well-being is prioritised at every step. At Nellie Supports, we're not just offering a service; we're providing you with a dedicated partner who will assess, plan, and broker the most suitable care solutions, all while consistently reviewing and adjusting them to match your evolving needs. Our process begins with a thorough assessment, where our experienced professionals gain a deep understanding of your requirements, preferences, and circumstances. This assessment serves as the foundation for crafting a personalised care and support plan that aligns with your goals and aspirations. We're not just about planning – we're about action. Our brokerage service takes the intricacies out of finding and arranging the right care and support services for you. Whether it's coordinating home care, connecting you with medical specialists, or accessing therapeutic services, our team will navigate the complexities on your behalf. But our commitment doesn't stop there. We understand that life is dynamic and circumstances change. That's why our service includes regular reviews of your care plan. Our experts ensure that the support you receive continues to meet your expectations and requirements, making adjustments as needed to ensure your well-being is consistently upheld. One of the key differentiators of our Assess-Plan-Brokerage-Review Service is our unwavering focus on your unique needs. We believe in a truly personalised approach, meaning that your care journey is based on your preferences, values, and aspirations. This approach ensures that you're not just receiving care; you're receiving care that resonates with who you are. Our service is designed to alleviate the complexities and uncertainties of navigating care and support. We aim to empower you to make informed decisions about your well-being, giving you peace of mind that every step is guided by expert insight and tailored to your individuality.

A distinguished older man with a full silver beard and matching hair stands against a softly blurred gray background. He wears rectangular eyeglasses that rest comfortably on the bridge of his nose. Clothed in a navy blue polo shirt with a small logo on the left chest, he looks directly into the camera with an expression of calm confidence. His posture is upright, and he exudes an aura of wisdom and experience.

Navigating a prison sentence while facing the looming prospect of deportation is an immensely distressing period, both for the individual and their family. At Nellie Supports, we wholeheartedly comprehend the overwhelming nature of these circumstances. This is particularly true when the intricacies of the legal system and the deportation process remain unfamiliar territory. We acknowledge the deep complexities and heightened emotions that come with such a situation. As you grapple with these challenges, Nellie Supports stands as a steadfast and compassionate ally, ready to guide you through this intricate journey. Our comprehensive approach to this particular challenge involves a multi-faceted process: Child Assessment: Understanding the unique dynamics when children are involved is a paramount consideration. Our team conducts thorough assessments to ensure that the well-being and needs of children are prioritised and considered within the overall strategy. ​ Adult Assessment: For the individual facing deportation, our assessments delve deep into the specifics of the case. This enables us to craft a tailored approach that considers your unique circumstances and challenges. ​ Action Plan: A meticulous and strategic action plan is at the core of our approach. Every detail is considered to ensure that your case is presented comprehensively and effectively. ​ Court Report: Our comprehensive approach extends to the courtroom. Our team prepares detailed court reports, ensuring that your case is presented with the necessary precision and backed by thorough evidence. ​ In this tumultuous phase, Nellie Supports is not just a service; we're a reliable partner offering a guiding light through the legal intricacies and emotional challenges. Our goal is to alleviate the burden and uncertainty, providing you with the support and expertise needed to navigate this complex path.

In a room illuminated by a captivating blue glow, a young girl with red glasses and a light green dress is intently engaged in playing with toys in a container. She's adorned with a neat pink bow in her hair. Beside her, a caring woman with straight brown hair leans over, attentively observing and guiding the child's play. The woman wears a soft teal blazer, and both seem engrossed in their shared activity. In the background, a series of tall cylindrical objects emit shimmering bubbles, enhancing the room's tranquil ambiance. A plush white pillow rests nearby, hinting at a cozy setting.

Through a therapeutic and empathetic approach, we not only gather evidence but also foster an environment where parents can openly share their experiences. We recognise that the emotional and personal aspects of your child's journey are just as crucial as the factual evidence. This blend of data and emotion forms the foundation of our evidence-building process. In close partnership with legal teams, we translate this comprehensive understanding into a compelling case. Our role is to complement the legal expertise with a human touch – to provide a holistic view that presents your child as more than just a case file. We meticulously gather evidence, align it with legal arguments, and weave a narrative that resonates with decision-makers. Our commitment to you goes beyond the evidence-gathering phase. We stand by your side during every step of the process, from crafting the case to presenting it. Our role isn't just to provide evidence; it's to bolster your legal team with a deeper understanding of your child's needs, ensuring that every aspect is considered in the appeal. We understand that challenging local authorities and education departments can be an uphill battle. But with Nellie Supports as your ally, you're not alone in this journey. Together, we harness the power of evidence, empathy, and collaboration to advocate for your child's best interests. Our collective efforts aim not just to navigate the process, but to drive change that transforms your child's educational path.

A cheerful young woman with radiant eyes and a beaming smile stands against a backdrop of white painted brick. She has lustrous wavy brown hair cascading over her shoulders. She's wearing a soft green top, which complements her complexion. A delicate nose ring adds a touch of individuality to her appearance. The sunlight seems to cast a gentle glow on her face, highlighting her genuine expression. Beside her, there's an aged wooden window frame with reflective glass that hints at the surrounding environment. Her joyful demeanor radiates positivity.

When you're navigating the labyrinthine corridors of the legal system, one document can make all the difference: the Expert Care Court Report. At Nellie Supports, we recognize that the stakes are more than just legal—they're profoundly human. Our Expert Care Court Reports are meticulously crafted to not just inform but to advocate, empowering you and your legal team with a document that is as rigorous as it is empathetic. Not Just Facts, but Stories Our reports are more than just assemblages of facts and figures. We delve deep into your individual story, weaving together a narrative that fully encapsulates your unique care needs and circumstances. Our dedicated team of experienced social workers and legal experts works in harmony to gather data that is both scientifically rigorous and emotionally resonant. Multi-Layered Insights for Complex Cases Whether it's a personal injury suit, divorce proceedings, or a funding appeal, we recognize that each case is complex and multi-faceted. We don't just skim the surface; we dive deep. Our Expert Care Court Reports provide a comprehensive analysis of your current and future care needs, your ability to manage daily life, as well as a meticulous financial breakdown covering anticipated costs for different types of care and therapies. The Nellie Approach: Collaborative, Compassionate, Committed In the creation of each Expert Care Court Report, we apply our foundational principles of person-centered care, collaboration, and critical thinking. This approach ensures that the individual's voice is heard and their unique strengths and capabilities are highlighted, all while adhering to the highest ethical and legal standards. Beyond the Report: A Lifelong Partner in Your Journey What sets our Expert Care Court Reports apart is our ongoing commitment to your well-being. From the moment you engage our services to the final resolution of your case—and beyond—we stand by you. With Nellie Supports, you're not just getting a report; you're gaining a steadfast ally committed to ensuring your needs are met, your voice is heard, and your dignity is upheld.

Our Values

In a surreal and captivating scene, a majestic elephant stands against a plain wall on a wooden floor. The elephant, detailed with intricate wrinkles and textures, bends its trunk curiously towards a large red-and-white swirled lollipop. On the other side of the lollipop lies a tiny, wide-eyed baby in a diaper, gazing intently at the gentle giant. The juxtaposition of the massive elephant and the diminutive infant creates a striking contrast. The scene beautifully captures the essence of innocence and wonder, portraying a magical moment of connection between the two.

Our Guiding Principles

At Nellie Supports, our unwavering commitment to our core values underpins everything we do. These values are not just words; they guide our mission and shape our interactions with each client. With a strong focus on professionalism, efficiency, affordability, and, most importantly, compassion, we strive to provide high-quality social work services that prioritise the well-being and empowerment of the individuals and communities we serve.

1. Our Core Values

Our core values of professionalism, efficiency, and affordability guide us in delivering high-quality assessments that prioritise the well-being of our clients. We strive to maintain a professional approach in all interactions, ensuring that our expertise and dedication shine through.

2. Who We Help

Our dedication lies in providing unwavering support and making a lasting positive impact on the lives of individuals, local communities, and our global community. We firmly believe in the power of support to uplift and transform lives, and we are committed to being a source of guidance, empathy, and empowerment.

3. Our Personality

At Nellie Supports, our character shines through in our attentive listening, genuine assistance, and unwavering support. With our expertise in mental capacity assessments and social work, we place a priority on gaining a comprehensive understanding of your unique needs and concerns.

4. Key Values

Our values are the foundation of our service: client-centred, committed, compassionate, and dedicated. With an unwavering focus on delivering tailored care and support, we always prioritise the unique needs and preferences of our clients.

Need to make an appointment?
Contact our team.

Why Choose Nellie Supports?

From the moment you choose Nellie Supports, we make it our mission to prioritise your well-being and best interests. Our team of experienced Social Workers is committed to walking alongside you throughout the entire journey, offering guidance, expertise, and unwavering support. We take the time to listen to your concerns, understand your unique circumstances, and tailor our services to meet your specific needs.

When facing important decisions about mental capacity, Court of Protection matters, or social care planning, it is crucial to have a partner who truly cares about your welfare. At Nellie Supports, we make it our priority to empower you with the knowledge and information you need to make informed choices that positively impact your life.

Our compassionate approach ensures that you are at the center of every decision-making process. We value your voice, your preferences, and your wishes, and we work diligently to advocate for your rights and well-being. You can trust us to be your dedicated advocates, fighting for your best interests every step of the way.

Our commitment to excellence is evident in our court-compliant reports, expert assessments, and personalised solutions. We take great pride in our track record of achieving positive outcomes for our clients and making a meaningful difference in their lives.

Choosing Nellie Supports means experiencing a level of care and dedication that sets us apart. Our passion for helping others and our determination to make a positive impact drive everything we do. We are not just a service provider; we are a team of caring individuals dedicated to being the support you can rely on.

So, if you are seeking support in matters related to mental capacity, Court of Protection, social care, or any of our specialised services, we invite you to experience the Nellie Supports difference today. Let us be the guiding hand that empowers you to navigate through challenging times with confidence and assurance. Together, we can achieve the best possible outcomes for you and your future.

Registered professionals giving you peace of mind 

Experience peace of mind with our comprehensive social work services at Nellie Supports. Our team of registered professionals, including qualified and experienced Social Workers, is dedicated to providing exceptional care and support. From mental capacity assessments to a wide range of social work services, our experts ensure accurate evaluations, personalised guidance, and the highest standards of practice. Trust in our registered professionals for a reassuring and trusted partnership on your care journey, backed by their expertise in both social work services and mental capacity assessments.

Stay In The Know

Social Work England is a specialist body taking a new approach to regulating social workers in their vital roles. All of our Social Workers are registered with Social Work England for your peace of mind. 
Our assessors are accredited Montreal Cognitive Assessment (MoCA) assessors with specific experience in completing capacity assessments and specialist reports.

Financial Vulnerability Accredited

All of our assessors have undergone extra training to become accredited financial vulnerability experts according to Lichtenberg standards, so they can provide even more detailed reports on mental capacity.

All our assessments are completed by registered and accredited professional Social Workers, providing you with the utmost confidence and peace of mind. Our dedicated team ensures that every mental capacity assessment is conducted with the highest level of expertise, adhering to professional standards and ensuring the well-being and rights of individuals.

  • What is a Mental Capacity Assessment to Litigate?
    A Mental Capacity Assessment to Litigate evaluates an individual's cognitive ability to understand and participate in court proceedings. Conducted by a team of experienced Social Workers, the assessment ensures fair and just legal participation.
  • Why is this assessment necessary?
    The assessment is crucial to ensure that individuals involved in legal proceedings have the cognitive ability to make informed decisions. This safeguards vulnerable individuals and upholds the legitimacy of the court proceedings.
  • What criteria must one meet to be considered capable of litigation?
    The official solicitor outlines specific criteria, such as the capacity to understand advice, the ability to make decisions in litigation, and the capacity to understand compromise. Meeting these criteria is essential for fair participation in legal matters.
  • What happens if someone lacks the required mental capacity?
    If an individual lacks the necessary mental capacity to litigate, a litigation friend may be appointed to assist in decision-making and understanding advice related to the court proceedings.
  • Who conducts the assessments?
    Our team of registered and accredited professional Social Workers at Nellie Supports conducts these assessments, adhering strictly to the Mental Capacity Act 2005 guidelines.
  • What does the assessment process involve?
    The assessment begins by gathering relevant background information about the individual. This is followed by face-to-face interactions to evaluate comprehension of legal terms, decision-making abilities, and understanding of the implications of the court case.
  • How long does it take to receive the assessment results?
    While the timing may vary based on individual circumstances, our goal is to communicate the results promptly to allow legal proceedings to proceed efficiently.
  • What does the assessment report include?
    The report outlines the findings, observations, and conclusions regarding an individual's capacity to engage in court proceedings. It is a detailed and well-documented account of the individual's mental capacity.
  • Are your reports court-compliant?
    Yes, our reports are fully court-compliant and meet the specific requirements set out in both CRP35 and Family Court Rules. Conducted by our team of registered and accredited professional Social Workers, these assessments strictly adhere to the legal framework set forth by the Mental Capacity Act 2005 and other relevant legislation. The comprehensive nature of our reports makes them suitable for presentation and acceptance in both civil and family court settings.
  • How can I schedule an appointment for a Mental Capacity Assessment to Litigate?
    To make an appointment, you can contact our team at Nellie Supports by calling 0333 987 5118 or emailing

What a fantastic company.
Really friendly and very helpful. Everything sorted in a matter of hours. Would highly recommend to anyone needing a COP3 mental capacity assessment done. I'm sure they would be just as efficient for all the other services they offer.

Dawn Keable Thompson

From first contact with Katy through to the Social Worker coming out to assess my son the team have been fantastic. We have been waiting for our GP to complete the COP3 assessment for months and got knowhere.

Everyone was really friendly, explained everything to me and came out to the house to see us really quickly.


I referred one of my clients to Nellie for a number of capacity assesments. Louise the assesor was brilliant, she put my client at ease and built a great rapport very quickly. Louise was able to work through the decision making process with her in a way that was comfortable and in the words of the family 'was simply brilliant'. I have no hesitation in recomendng the Nellie team

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