Independent, social work-led expert reports for legal professionals and Court of Protection cases.
Nellie Supports provides clear, court-ready assessments for solicitors, deputies, and legal teams across England and Wales. Our expert team includes qualified social workers, psychologists, and forensic specialists delivering robust, evidence-based reports that stand up to scrutiny. All prepared with professionalism, clarity, and compassion.
Need a CPR 35-compliant report for an ongoing case? Our team responds within one working day.
Explore our services
Care Assessment and Planning
At Nellie Supports, our Care Assessment and Planning services are designed to provide clarity, structure, and professional guidance for individuals and families navigating adult social care. Whether you're seeking support for yourself or acting on behalf of a loved one, our team of qualified professionals offers independent, person-centred support that aligns with the Care Act 2014.
We guide you through every step of the process, ensuring you have the right information to make confident, informed decisions about care and support options.
Our services include:
Care Assessment – A comprehensive, strengths-based evaluation of current care needs, daily living abilities, and safety risks, providing a clear picture of support requirements.
Care Planning – A tailored care plan based on your unique circumstances, setting out achievable goals, recommended services, and how these can be accessed or funded.
Care Brokerage – We help you find and coordinate appropriate care services, taking the pressure off sourcing providers, negotiating fees, and managing timelines.
Care Review – Independent reviews to ensure current care arrangements continue to meet your needs and adapt to any changes in health or circumstances.
Our approach is professional, compassionate, and fully aligned with social care legislation. Whether you're preparing for a local authority assessment or arranging care privately, we offer practical solutions you can trust.
Nellie+ Case Management Subscription Service
Nellie+ is our premium case management service designed for individuals with complex or evolving care needs. Whether you're living with a disability, recovering from injury, managing long-term conditions, or navigating social care systems, Nellie+ provides one-to-one support from a dedicated, experienced professional.
Your assigned case manager is a qualified social care specialist who acts as your single point of contact—coordinating services, managing relationships with local authorities and providers, and ensuring your voice is always heard. We carry out holistic needs assessments, create tailored support plans, and oversee implementation to ensure every aspect of care is practical, person-centred, and sustainable.
This service is ideal for those who require ongoing oversight, advocacy, or support across health, social care, housing, education, or legal systems. We help reduce the stress of managing multiple agencies, monitor outcomes, and make regular adjustments as your situation evolves. Whether you are a family member seeking peace of mind or a professional acting in someone’s best interests, Nellie+ offers reliable, expert-led care coordination you can trust.
State Benefit and PIP Application & Review Services
Navigating the UK benefits system can be overwhelming — especially for those managing complex care needs, long-term health conditions, or disabilities. At Nellie Supports, we offer professional, social work-led guidance to help individuals and families understand, apply for, and review their entitlement to key state benefits.
Our expert team specialises in providing independent advice and evidence for claims and appeals, ensuring your application is thorough, compliant, and clearly reflects your situation.
We support with:
Personal Independence Payment (PIP) Applications – Assistance in preparing strong, accurate claims that reflect day-to-day impact and meet DWP descriptors.
State Benefit Reviews – Reviewing existing benefits to ensure they still meet your needs and maximising entitlements where appropriate.
All support is delivered with empathy and professionalism, helping reduce the stress of benefit processes. Whether you're applying for the first time or seeking to review an existing award, we ensure your voice is heard and your needs are fully understood.
Care Funding and CHC Appeal & Support Services
Securing NHS Continuing Healthcare (CHC) funding can feel overwhelming. The process is complex, the terminology unfamiliar, and the stakes are high. If your application has been refused, downgraded, or assessed unfairly, you have the right to challenge that decision through a formal appeals process.
At Nellie Supports, we provide specialist legal and social work support throughout the entire CHC journey, from initial advice through to formal appeals if required.
Our multidisciplinary team of registered social workers, an SRA-regulated solicitor, psychologists, and healthcare specialists work together to ensure your loved one's needs are clearly and fairly presented at every stage. We understand the stress families face, and our role is to cut through the confusion with calm, compassionate, step-by-step guidance
Our Services: Clear and Fixed Costs
We believe in transparency. Every service comes with a fixed price, so you'll always know the cost upfront.
Initial CHC Consultation: A one-hour consultation with one of our qualified professionals to review your situation, explain the CHC process in plain English, and provide tailored advice about your options. You'll leave with a clear understanding of your position and practical next steps, without any obligation to continue further.
CHC Checklist Support: We conduct a comprehensive Care Act 2014 care needs assessment alongside a prospective NHS CHC Checklist. This independent assessment provides detailed analysis of care needs, evidence-based documentation, and professional recommendations regarding potential CHC eligibility before the formal NHS process begins.
Decision Support Tool (DST) Representation: Practical support in preparing for your DST meeting, reviewing your evidence, and attending the meeting to represent your case. Our multidisciplinary team works together to provide both legal precision and care expertise, ensuring your loved one's needs are clearly and fairly presented from the outset.
CHC Decision Review: A comprehensive review of your DST outcome to identify any errors, inconsistencies, or gaps in how your case was assessed. You'll receive a clear written opinion on whether there are grounds to challenge the decision, helping you make an informed choice before committing to a full appeal.
Appeal Stage One: Local Resolution Support: Comprehensive support in this first stage of the appeals process. We gather and review evidence, prepare your case, and represent you at the resolution meeting with the Integrated Care Board (ICB), challenging the decision with both legal precision and care expertise.
Appeal Stage Two: Independent Review Panel Representation: Comprehensive support in preparing and presenting your case at the second stage of the appeals process. This formal review of the ICB's decision at a panel hearing includes gathering and analysing evidence, preparing submissions, and representing you during the hearing.
Appeal Stage Three: Ombudsman Support: Specialist support in preparing and submitting your case to the Parliamentary and Health Service Ombudsman (PHSO). Our team reviews every stage of your CHC journey, identifying any errors in law, fact, or process, and preparing a clear, evidence-based submission.
Travel time is charged at £40 per hour for all appointments, meetings, and assessments.
Not every case needs to go all the way to appeal or Ombudsman stage. Many are resolved earlier with the right support. We'll guide you at the stage that's right for you.
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Need Advice?
Not sure which service you need? Contact us to speak to our client liason team the same working day. We’re here to help you find the right support.
Why Choose Nellie Supports?
Choosing the right professionals to assess mental capacity is vital. At Nellie Supports, we combine expertise, empathy, and efficiency to make the process as smooth as possible. Our multidisciplinary team includes registered social workers, nurses, and specialists who bring decades of combined experience in capacity law and practice. Every assessment is conducted with compassion and clarity, always tailored to the person’s unique circumstances.
Experience peace of mind with our comprehensive social work services at Nellie Supports. Our team of registered and experienced professionals is dedicated to providing exceptional care and support. From mental capacity assessments to a wide range of social work services—such as EHCP appeals, life expectancy reports, and ongoing consultancy—our experts ensure accurate evaluations, personalised guidance, and the highest standards of practice.
We understand how important these decisions are, whether you’re planning for the future or responding to urgent legal requirements. That’s why our reports are consistently prepared to the highest standards, fully compliant with the Mental Capacity Act 2005, and accepted by courts and solicitors across England and Wales.
With a 4.9-star rating from clients nationwide, prompt response times, and a commitment to clear communication at every step, Nellie Supports is trusted by families, deputies, and professionals alike.
