UNDERSTAND
Needs assessment
Build a picture of daily life and the support required.
Explore this supportSUPPORT BUILT AROUND EVERYDAY LIFE
Social care &
care reviews.
The right support.
For the life that matters.
Independent assessment, care planning, care brokerage and ongoing review for individuals and families. A practical starting point when care needs or arrangements are changing.
For individuals, families and professionals.
THE STARTING POINT
Care should fit
the person.
Understand needs before arranging services.
An assessment looks at everyday circumstances, risks, preferences and the support a person needs. Care planning brings that information together into a practical plan.
Nellie also provides brokerage, provider sourcing and ongoing reviews, with support for families, attorneys and deputies arranging care.
Talk through your situationFIND YOUR NEXT STEP
Start with what
you need help with.
You do not need to know the service name before speaking to us.
PLAN
Personalised care planning
Relate the support plan to the person's needs and wishes.
Explore this supportORGANISE
Care brokerage
Explore suitable providers and practical arrangements.
Explore this supportSTAY INVOLVED
Ongoing review
Revisit support when needs or circumstances change.
Explore this supportHONEST ANSWERS
The questions
people ask first.
Still unsure about something?
Speak with our team.
Can a family member or deputy enquire?
Yes. The published service supports individuals, families, attorneys, deputies and professionals. Ask the team.
Is this only a written assessment?
The wider service also includes care planning, brokerage and ongoing review. Confirm what is included in your instruction. Ask the team.
Where do I start?
Tell the team what is difficult now, what support is already in place and what you hope to change. Ask the team.
Independent social work, evidence and advocacy. Service scope and arrangements are confirmed before instruction.
Published service informationStart with the care question
Tell us what has changed, what care is in place and what you need help understanding. We agree a defined instruction and explain what you will receive. Ongoing case management is not currently offered.
Assessment and care planning
An independent social work assessment explores the person’s needs, wishes, daily life, support network and relevant circumstances. A care plan, where instructed, sets out practical recommendations.
Assessment and care-planning services
Care finding and brokerage
Defined support to explore providers and care arrangements around identified needs. This does not include continuing monitoring or management of a care package.
Independent care reviews
A review considers whether existing arrangements meet the person’s current needs and identifies recommendations within the agreed scope.
The right evidence for the decision
A care needs assessment and a mental capacity assessment answer different questions. Private social work does not replace a council’s statutory responsibilities or decide NHS funding. England and Wales have different social care frameworks; we confirm the relevant framework for each instruction.
Scope, fees and your next step
The written quote confirms the work, report, timetable, fee including VAT and any agreed additional costs. Travel is charged separately at £48 per hour including VAT (£40 excluding VAT).