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Mental capacity · England

Mental capacity assessments in London

Clarify the capacity decision, explore relevant public support around London, and prepare an informed enquiry about independent assessment.

Start with the decision and intended use

If you are arranging an assessment in London, identify the decision, who needs the evidence and the relevant date. Managing a particular financial matter, deciding where to live, making a will and conducting legal proceedings are not interchangeable questions. For decisions governed by the Mental Capacity Act, support the person to decide wherever practicable; a diagnosis, age or an unwise choice does not automatically establish incapacity.

Sources: Mental Capacity Act2005 section1 · Mental Capacity Act2005 section2

Find the relevant London public route

Use the authority finder below for council assessment, carer support and advocacy information. London’s boroughs and the City of London have separate responsibilities. If someone has moved or has an out-of-area placement, ask the services to confirm responsibility rather than relying only on the current address. A private capacity report does not itself award council care or NHS funding.

Sources: Care Act2014 section9

Plan privacy, communication and participation

Explain the proposed setting and any communication, sensory, interpreting or access needs. In a hospital or care home, agree suitable privacy and involvement with the relevant staff. A hospital address is not permission for an independent appointment. For an immediate clinical or discharge concern, speak to the treating team about its own responsibilities.

Sources: Mental Capacity Act2005 section3

Check the actual journey, not just the nearest station

If travel is needed, use TfL’s accessible journey planner and current disruption information. Check the step-free route and the access needed at both ends; the nearest station is not necessarily suitable. Agree the appointment location and any travel costs before making arrangements. A remote appointment should be assessed for suitability, not assumed to solve every access need.

Sources: tfl.gov.uk

Explain who has requested the report

For a legal instruction, ask the solicitor or applicant to identify the decision, intended use and relevant legal framework. Court of Protection, LPA, will-making, retrospective and litigation work need their own appropriately reviewed scope. Do not assume that a report prepared for one purpose answers another question.

Prepare a limited initial enquiry

Give the decision, broad London area, intended recipient, any deadline and participation needs. Ask how records should be shared securely before sending a medical history or legal papers. Scope, practitioner suitability, setting, price and report timetable should be agreed before booking.

Public assessment and advocacy routes

These council and advocacy services are separate from Nellie Supports. Use the linked service to check current arrangements, the relevant area and eligibility before sharing personal information.

Find your council

Use the council or NHS organisation for the person's circumstances. A place name alone does not determine responsibility or eligibility.

33 matching organisations

Barking and Dagenham

Barking and Dagenham SENDIASS

Council-linked Carers of Barking and Dagenham provider confirms its free impartial arm-length SENDIAS service.

Transition to adult health and social care

Council Local Offer identifies Adult Intake Team 020 8227 2915/IntakeTeam@lbbd.gov.uk for adult care and transition assessment information.

Carers assessments

Council-linked Carers of Barking and Dagenham publishes borough carer assessment and support guidance.

Barking and Dagenham advocacy

Cambridge House offers borough Care Act, IMCA, IMHA, NHS complaints and RPR advocacy, with referral form and 020 7358 7007/chadvocacy@ch1889.org.

Barnet

About

Barnet Parent Carer Forum is a voluntary parent/family-carer body offering a route to contribute to service development. Families can contact info@barnetpcf.org.uk; its contact page explains that volunteers may not respond immediately.

Bexley

https://www.bexley.gov.uk/services/health-and-social-care/social-care-for-adults/support-for-unpaid-carers

Council unpaid-carers hub links Bexley Carers Partnership and online Care Hub self-assessment.

Carer assessment

Council adult-carer guidance links online self-assessment and offers help completing it through One Bexley charities or council libraries.

Advocacy for Bexley

Advocacy for Bexley identifies itself as part of Advocacy for All, offering free statutory/non-statutory advocacy; telephone 0345 310 1812.

Brent

How to get adult care and support | Brent Council

Brent offers online self-assessment and contact for full care needs assessment; adult social care telephone 020 8937 4300.

Carer's assessments | Brent Council

Brent carer self-assessment goes to Brent Carers Centre; direct support is available on 020 3802 7070 or email@brentcarerscentre.org.uk.

VoiceAbility community directory

Council directory identifies VoiceAbility for mental-health/safeguarding advocacy and a community partnership with Age UK Brent and Brent Mencap.

Bromley

Advocacy services

Bromley explicitly commissions Advocacy for All as its single point of access advocacy service; referrals@advocacyforall.org.uk, 0345 310 1812.

Getting social care support - Assessing your care needs - Getting social care support

Council assessment page links online self-assessment and publishes adult social care 020 8461 7777 and adultsocialcare@bromley.gov.uk.

Assessing your needs as a carer - Carers assessments

Council offers carer self-assessment and signposts Bromley Well carers support and Bromley Dementia Support Hub.

Camden

Camden public information

Camden Adult Social Care links to support information and a referral route.

Camden public information

Camden identifies Rethink as delivery provider for Camden and Islington Integrated Advocacy Service.

Camden public information

Camden publishes support for carers and points to carer assessments.

City of London

Care Act assessments and appeals

City council provides Care Act assessment and local review routes. Adult social care contact is 020 7332 1224 and adultsduty@cityoflondon.gov.uk, independently cross-checked on its adult-care hub.

Support for carers

City council identifies Imago for adult carers on 0300 011 1965; parent and young carers have a separate council route 020 7332 3621.

City of London advocacy

POhWER publishes City IMCA, Care Act, health complaints and community advocacy routes; community requests go through City Adult Social Care; helpline 0300 456 2370.

Croydon

Carer's Assessments | Croydon Council

For carers of adults with an existing council support package, contact the allocated social worker; otherwise council directs to Carers First 0300 303 1555 or hello@carersfirst.org.uk.

Advocacy for Croydon

Provider partnership offers free independent Croydon advocacy, with Advocacy for All contact 0345 310 1812/info@advocacyforall.org.uk.

Ealing

Contacting adult social care | Contacting adult social care | Ealing Council

Social Care Advice and Referral Centre provides initial assessment and self/representative referral forms; telephone 020 8825 8000.

Ealing Care Act advocacy

The Advocacy Project provides Ealing Care Act advocacy via the assessing/reviewing social-care professional; referrals@advocacyproject.org.uk and 020 3960 9720.

Enfield

Education, health and care plans

Council links parent/carer, young-person and setting assessment requests to its childrens portal, with sen@enfield.gov.uk and 020 3821 1919.

Adult Social Care referral

MyLife Enfield directs self, family and professional referrals to Adult Social Care Connect, with separate online forms and 020 8379 1001.

Someone to speak for you (Advocacy)

Council MyLife lists POhWER, VoiceAbility and other advocacy services.

Caring for somebody

Enfield Carers Centre is identified by council as trusted assessor; info@enfieldcarers.org and 020 8366 3677.

Greenwich

ask-care-assessment

Council offers an online care-and-health support route, Adult Social Care assistance if unable to use it, and interpreter support.

carers-guide

Council carers guide page 11 gives carer assessment contact 020 8921 2304 and aops.contact.officers@royalgreenwich.gov.uk.

Hackney

Your social care assessment | Hackney Council

Hackney social care assessment route publishes 020 8356 6262 and an online support request; advocates and interpreters can be arranged.

Carer’s assessment for unpaid carers | Hackney Council

Carers can contact the allocated worker, adult social care 020 8356 6262/access@hackney.gov.uk or City & Hackney Carers Centre 020 8533 0951; council identifies the centre as its commissioned carers service.

Hammersmith and Fulham

Get a carers assessment

Carers Network offers assessments for adult carers of adults living in Hammersmith and Fulham; request through registration or 020 8960 3033.

Haringey

Caring for someone

Current Haringey carers hub links assessments, Carers First and Mobilise support, respite and emergency planning.

Carer assessment

Haringey adult-carer page links online assessment; eligibility includes adults caring for an adult resident in Haringey even if the carer lives elsewhere.

Harrow

Complete a care needs assessment – An overview of adult social care – London Borough of Harrow

Harrow offers BetterCare Support self-assessment and referral for full assessment, with telephone 020 8901 2680 and ahadults@harrow.gov.uk.

Being an unpaid carer for an adult – London Borough of Harrow

Harrow offers carer assessment through 020 8901 2680/AHAdults@harrow.gov.uk and signposts Harrow Carers; an in-person Conversation Cafe is described.

annual review/draft plan/parent forum

Harrow council signposts Harrow Parent Carer Forum for 0–25 families before or after diagnosis, including peer coffee mornings and feeding family views into local services.

Havering

How to get help and contact Havering Adult Social Care | London Borough of Havering

Ask for a needs assessment using Havering adult-care enquiry form or 01708 432000; emergency out-of-hours 01708 433999.

Help from an advocate | Help with making decisions | London Borough of Havering

Council directs people needing advocacy to Adult Social Care, which considers whether it can arrange support.

https://www.havering.gov.uk/adult-social-care/carer-support-1

Havering offers online carer assessment, or telephone/face-to-face assessment booking on 01708 432000.

Hillingdon

Applying for social care | Hillingdon Council

Published applying-for-social-care page links a council social-care self-assessment.

Advocacy services | Hillingdon Council

Council advocacy page directs enquiries to socialcaredirect@hillingdon.gov.uk and separately signposts The Advocacy People for NHS complaints.

Carers assessment form | Instructions – Hillingdon Council

Council carer-assessment landing page is for adults caring for adults; crisis support is available via Social Care Direct 01895 556633 without completing the form.

Hounslow

Adult social care: Getting in contact | London Borough of Hounslow

Council offers an online adult-care enquiry for self, another person, carers or professionals; Adult Social Care First Contact Team telephone is 020 8583 3100.

Advocacy: Someone to speak for you | London Borough of Hounslow

Council identifies POhWER as its free advocacy provider and links Care Act information and a request form.

Carer's assessment | London Borough of Hounslow

Unpaid carers are directed to the enquiry form, selecting support as an unpaid carer, with a separate council contact alternative.

parent-or-carers-ehc-needs-assessment-request-and-views-form

Council-linked parent/carer DOCX was downloaded and read; it accepts views on a separate document, includes involvement/child-views sections, and returns to SEN@hounslow.gov.uk.

annual review/draft plan/parent forum

Hounslow Parent Carers Forum describes peer information-sharing and discussion with local-authority professionals for families of 0–25-year-olds, with 020 8570 4671 and info@hounslowpcf.co.uk.

Islington

carers-assessment

Council directs people seeking a carer’s assessment to 020 7527 2299 and describes support including breaks, benefits advice and an emergency card.

Kensington and Chelsea

get-support-adult-social-care

Council publishes a referral form to request adult-social-care support for yourself or someone else.

service.page?id=DoJ-79nUVOs&localofferchannel=0

Council directory identifies The Advocacy Project for free non-statutory health/social-care advocacy for Kensington and Chelsea and Westminster residents, with referral link and 020 3960 7920.

support-carers

Council explains a separate carer’s assessment option and signposts People First assessment guidance and Carers Network’s Kensington and Chelsea support.

Kingston upon Thames

Check your eligibility and request a care needs assessment | Royal Borough of Kingston upon Thames

Council’s care-needs route uses an eligibility checker followed by an option to request an assessment; requests on behalf of another person are explained.

Someone to speak up for you (advocate) | Royal Borough of Kingston upon Thames

Council names Cambridge House and Kingston Advocacy as local routes for professional advocacy and provides guidance for family/friend support.

Request a carer's assessment | Royal Borough of Kingston upon Thames

Council says carer assessments are completed with Kingston Carers Network, accessible through its referral form, 020 3031 2757 or admin@kingstoncarers.org.uk.

Lambeth

https://www.carershub.org.uk/

Carers’ Hub Lambeth offers local support for unpaid carers and publishes 020 7501 8970 and connect@carershub.org.uk.

Lewisham

Understanding your situation

Lewisham’s official social-care portal provides a support-needs questionnaire for residents and a separate carer-assessment form route.

advocacy-services

Council’s September 2026 page names POhWER for integrated Care Act/mental-capacity/mental-health advocacy, with 0300 456 2370 and pohwer@pohwer.net; NHS complaints advocacy is separately listed.

Parent Carer View - templates for Annual Review (docx, 4.19 KB)

The parent/carer review template explicitly invites family concerns/questions in advance, changes in needs and contacts, and contributions from professionals supporting the family.

Merton

Getting a needs assessment | How to get adult social care support | Merton Council

Council directs care-needs assessment requests to Adult Social Care First Response, ASCFirstResponse@merton.gov.uk or 020 8545 4388, weekdays 9am–5pm.

Carer’s assessments | Caring for family and friends | Merton Council

Council directs carer assessments to Carers First Merton, 0300 303 1555, with Adult Social Care as an alternative; separate Merton Mencap and transition contacts address particular caring situations.

Current Merton Parent Carer Forum

Merton Mencap’s current page identifies Merton Parent Carer Forum as a free, independent, parent-led forum for families of children and young people aged 0–25 with SEND, hosted by Merton Mencap. Its wider parent-support page also describes in-person or remote MAPS support.

Newham

What is an assessment? – What to expect from Adult Social Care – Newham Council

Council assessment page links an assessment request and identifies Access to Adult Social Care, 020 8430 2000 option 2 and Accessto.AdultsSocialCareTeam@newham.gov.uk.

Advocacy – Newham Council

Council’s advocacy page signposts VoiceAbility’s free independent mental-health and mental-capacity advocacy, 0300 303 1660 and helpline@voiceability.org.

Carers Assessment – Carers – Newham Council

Council offers a carer-assessment request route and identifies Newham Carers Community as its commissioned support service, 020 3954 3143 and info@newhamcarerscommunity.org.uk.

Redbridge

Adult Advocacy

Council names VoiceAbility for local advocacy and IMCA and lists additional advocacy organisations.

Carer Support

Council gives a carer-assessment route via its adult assessment page and says carers may ask separately from the person supported.

Family support and access

Redbridge Forum describes support for people with learning disabilities and/or autism and their carers. It publishes telephone/email contact and says its Trinity Centre office is in a building with a lift.

Richmond upon Thames

Adult Assessment

Council adult social care contact is 020 8891 7971; email adultsocialcare@richmond.gov.uk is a fallback if other methods cannot be used.

Adult Advocacy

Rethink Advocacy London Hub identifies Richmond and Wandsworth within its service area, with 0300 790 0559 and advocacyreferralhub@rethink.org.

Carer Support

Council provides a free carer assessment route and Richmond Carers Centre support on 020 8867 2380 / info@richmondcarers.org.

Southwark

Adult Advocacy

Council states that it commissions The Advocacy People for independent advocacy.

Carer Support

Council separates adult-carer, parent-carer and young-carer assessment information.

Sutton

Adult Assessment

Council publishes a care-needs assessment request route, professional referral link and council telephone 020 8770 5000.

Adult Advocacy

Sutton Information Hub lists Advocacy for All, 0345 310 1812 / info@advocacyforall.org.uk, including Care Act and mental-capacity advocacy.

Carer Support

Sutton Carers Centre offers carers support and assessment advice on 020 8296 5611 / enquiries@suttoncarerscentre.org.

Tower Hamlets

Adult Assessment

Council routes adult support enquiries through Tower Hamlets Connect self-assessment or 0300 303 6070 / enquiry@towerhamletsconnect.org.

Carer Support

Council directs carers to the Carers Centre, 020 7790 1765 and enquiries@ccth.org.uk, or Tower Hamlets Connect for assessment help.

Tower Hamlets advocacy routes

For advocacy in Tower Hamlets, POhWER’s local page provides information and referral links for IMCA, Care Act and NHS complaints advocacy. Contact POhWER on 0300 456 2370 to check the appropriate route. Mental-health advocacy is separately provided by Mind in Tower Hamlets, Newham and Redbridge; its local service can be contacted on 020 7510 1081. Eligibility and referral requirements depend on the type of advocacy.

Waltham Forest

Adult Advocacy

POhWER’s borough page offers IMHA, IMCA, RPPR,Care Act and health-complaints advocacy with referral links and 0300 456 2370.

Carer Support

Council publishes an all-age carer assessment offer and identifies Carers First as its voluntary/community partner for self-referral support.

Wandsworth

Adult Assessment

Council links an adult social care contact form and provides 020 8871 7707 / adultsocialcare@wandsworth.gov.uk as alternative contact.

Adult Advocacy

Rethink Advocacy London Hub lists Wandsworth and Richmond and gives referral contact 0300 790 0559 / advocacyreferralhub@rethink.org.

Carer Support

Council offers carer self-assessment, including an optional AI conversation, with staff assistance on 020 8871 7707 / accessteam@wandsworth.gov.uk.

Westminster

Adult Assessment

Council-owned People First gives adult social-care contact020 7641 2500 / adultsocialcare@westminster.gov.uk and an online referral link,with distinct mental-health and learning-disability routes.

Adult Advocacy

Council-owned People First names POhWER and The Advocacy Project as commissioned providers with contact/referral routes.

Carer Support

Council directs carers to People First assessment guidance and Carers Network advice/support; separate carer assessments can be requested.

Common questions

Can one borough deal with every London care enquiry?

No. Identify the responsible borough or the City of London and explain any move or placement. The finder separates local public routes; it is not an individual responsibility decision.

Can the assessment take place in a hospital or care home?

Discuss the proposed setting, privacy, clinical circumstances, staff involvement and the person’s participation needs. Do not assume that a venue permits an independent appointment or that a visit is available until arrangements are agreed.

Ask about an independent assessment

Describe the decision and intended use of the report, then agree suitability and arrangements with the team.

Discuss an assessment enquiry

Public sources accessed 2026-10-22. Linked services may change; check their current information.