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Mental capacity · England

Mental capacity assessments in Telford

Clarify the capacity decision, explore relevant public support around Telford, and prepare an informed enquiry about independent assessment.

Start with the decision, not a diagnosis

If you are considering a mental capacity assessment in Telford, first identify the decision, when it needs to be made and who needs the evidence. A care-needs assessment, support from an advocate and an independently instructed capacity report have different purposes. The Mental Capacity Act requires support for the person to make the decision and does not equate an unwise choice with incapacity.

Sources: Mental Capacity Act2005 section1 · Mental Capacity Act2005 section2

Choose the relevant public route

The public-service routes to check for this area include Telford and Wrekin, Shropshire. Responsibility depends on the person’s circumstances, not the town name alone. If a council or NHS team is already involved, confirm its role before sending personal information or commissioning a report.

Does sharing an ICB with Shropshire mean Telford uses Shropshire’s council route?

No. Telford and Wrekin’s council and Family Connect routes are separate from Shropshire’s. Confirm the relevant service for care or carer support, and separately state the decision and purpose of any capacity report.

Sources: Telford and Wrekin | adult assessment · Telford and Wrekin | carers · Telford and Wrekin | advocacy commissioning · Shropshire | adult assessment · Shropshire | carers · Shropshire | advocacy

Public assessment and advocacy routes

These council and advocacy services are separate from Nellie Supports. Use the linked service to check current arrangements, the relevant area and eligibility before sharing personal information.

Telford and Wrekin | adult assessment

Council publishes care and support assessment information and Family Connect route.

Source: Telford and Wrekin | adult assessment. Check the linked service for current arrangements and eligibility.

Telford and Wrekin | carers

Family Connect is 01952 385385 option 2; an allocated worker or Adult Portal can arrange carer assessment or review, separately or jointly.

Source: Telford and Wrekin | carers. Check the linked service for current arrangements and eligibility.

Telford and Wrekin | advocacy commissioning

Council awarded POhWER an adult advocacy contract to commence October 2026, combining Care Act/IMCA with independent health complaints while maintaining referral pathways. IMCA includes DoLS/RPR.

Source: Telford and Wrekin | advocacy commissioning. Check the linked service for current arrangements and eligibility.

Shropshire | adult assessment

Council describes a practitioner Care Act assessment and gives 0345 678 9044 for enquiries or discussing the outcome.

Source: Shropshire | adult assessment. Check the linked service for current arrangements and eligibility.

Shropshire | carers

Free carer assessment can be arranged via First Point of Contact, 0345 678 9044, with Let’s Talk Local or telephone arrangements.

Source: Shropshire | carers. Check the linked service for current arrangements and eligibility.

Shropshire | advocacy

Council-hosted VoiceAbility brochure describes statutory advocacy and professional referral through voiceability.org/make-a-referral or 0300 303 1660.

Source: Shropshire | advocacy. Check the linked service for current arrangements and eligibility.

Prepare for an assessment or support conversation

Write down the decision in the person’s own terms and what help makes information easier to understand. Discuss communication, hearing or sight needs, fatigue, an interpreter, privacy and who the person wants involved. If a visit is proposed, agree the setting and permission to use it before making arrangements. Do not assume a home, hospital or care-home appointment, remote format or travel charge has been agreed.

Sources: Mental Capacity Act2005 section3

Be clear about what a report can establish

Agree the question, intended recipient and relevant date before an assessment is instructed. A report about capacity does not itself award council support, decide NHS funding, appoint a deputy or grant legal authority to act. Will-making, litigation and Court of Protection instructions require their own specialist scope and review.

Discuss the question before sharing detailed records

For an independent assessment enquiry, describe the decision and intended use of the report. Ask about suitability, the assessor’s relevant expertise, practical arrangements, fees and the proposed report timetable before proceeding. Public assessment and advocacy routes remain separate options; choosing to enquire about private help does not replace them.

Common questions

Does sharing an ICB with Shropshire mean Telford uses Shropshire’s council route?

No. Telford and Wrekin’s council and Family Connect routes are separate from Shropshire’s. Confirm the relevant service for care or carer support, and separately state the decision and purpose of any capacity report.

What information should I provide at the first enquiry?

Describe the decision, the broad area, your relationship to the person, any deadline and communication or accessibility needs. Keep detailed health, financial and legal documents out of an ordinary initial enquiry; ask how information should be shared securely.

Ask about an independent assessment

Describe the decision and intended use of the report, then agree suitability and arrangements with the team.

Discuss an assessment enquiry

Public sources accessed 2026-10-22. Linked services may change; check their current information.