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Step 4: Care Review

"Ensuring Continual Care and Well-Being Through Our Comprehensive Social Care Review Service"

At Nellie Supports, we understand that the journey of care doesn't end with a well-crafted plan. To ensure that your care remains responsive and effective, our Social Care Review Service plays a crucial role. This service represents the final phase in our comprehensive care process, which begins with assessment, continues with personalised planning and support, and culminates in thorough and regular reviews.


Our team of dedicated social workers is here to ensure that you remain at the center of your care, providing a vital link between you, your family, and your care providers. In this way, we ensure that your evolving needs are met promptly, concerns are addressed, and that your well-being remains our top priority. Let's explore how our Social Care Review Service can make your care journey even smoother.

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How can a care review help you?

At Nellie Supports, we understand that the path to quality care is an ongoing journey. Our Social Care Review Service represents the final yet continuous, step in our holistic care approach. Here's how our service ensures your care remains effective and responsive:

  • Keeping You Informed: We prioritise regular reviews to keep lasting powers of attorneys and professional deputies updated on any changes in your care requirements. This ensures that your legal representatives are well-informed and can make decisions that align with your evolving needs.

  • Preventing Hospitalisation: Our reviews play a crucial role in reducing the risk of hospitalisation. By identifying changes in your care needs promptly, we can adjust your care plan to prevent health complications that may lead to hospital stays.

  • Averting Expedited Care Home Moves: We understand the importance of maintaining your independence and dignity. Through thorough reviews, we aim to minimise the need for expedited care home placements, allowing you to continue receiving the care you need in the comfort of your own home.

  • Financial Accuracy: Care costs can be a significant concern. Our reviews help ensure that you're paying for the care you receive accurately. This financial transparency provides peace of mind and prevents unnecessary expenses.

  • Rapid Identification of Care Changes: Lastly, our Social Care Review Service is designed for swift identification of changes in your care needs. By doing so, we can proactively adapt your care plan, ensuring you always receive the most appropriate and effective care.

With our commitment to ongoing care, Nellie Supports is here to make sure your care journey remains smooth, your well-being stays our top priority, and your needs are met effectively and compassionately. Let's work together to ensure your care plan continues to enhance your quality of life.


Case Study: Personalised Social Care Review for Mrs. Anderson

At Nellie Supports, our Social Care Review Service takes center stage in ensuring our clients' continued well-being and satisfaction. Here, we share the story of Mrs. Anderson, a senior who found peace of mind through our comprehensive and ongoing care review process.


Mrs. Anderson, a vibrant and independent senior, was determined to maintain her cherished lifestyle in her own home despite facing some age-related health challenges. She had enlisted the help of a professional deputy to manage her financial and legal affairs. However, as time passed, her health condition started to fluctuate, and her care needs evolved.


The professional deputy, Mr. Roberts, was committed to upholding Mrs. Anderson's best interests. He recognised the need to adapt her care plan to her changing health requirements. The challenge was to ensure that Mrs. Anderson received appropriate care without compromising her independence or resorting to a care home prematurely.


Nellie Supports initiated a thorough Social Care Review for Mrs Anderson. Our registered social worker, Emily, conducted regular in-home assessments to monitor her health status, emotional well-being, and evolving care needs. These assessments were carried out with sensitivity, ensuring Mrs. Anderson felt comfortable expressing her thoughts and concerns.


Through our Social Care Review Service, several positive outcomes were achieved:

  1. Updated Care Plan: Mrs. Anderson's care plan was regularly updated to align with her changing needs. This ensured that she received the right level of care without unnecessary interventions.

  2. Reduced Health Risks: By promptly identifying fluctuations in Mrs. Anderson's health, we minimised the risk of hospitalisations and medical emergencies.

  3. Maintained Independence: Mrs. Anderson was able to maintain her independence and continue living in her cherished home, surrounded by her familiar environment.

  4. Cost Efficiency: With a well-maintained care plan, Mr. Roberts could be confident that he was allocating resources efficiently, ensuring that Mrs. Anderson received the best value for her care expenses.

Nellie Supports' Social Care Review Service played a pivotal role in ensuring that Mrs. Anderson's care plan was not a static document but a dynamic tool that evolved with her needs. By maintaining her independence and responding to her changing health, we provided Mrs. Anderson and her professional deputy with peace of mind and confidence in her care.


Our commitment to personalised, proactive, and compassionate care ensures that individuals like Mrs. Anderson can live life on their terms while receiving the support they need.

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Social Work England is a specialist body taking a new approach to regulating social workers in their vital roles. All of our Social Workers are registered with Social Work England for your peace of mind. 
Our assessors are accredited Montreal Cognitive Assessment (MoCA) assessors with specific experience in completing capacity assessments and specialist reports.

Financial Vulnerability Accredited

All of our assessors have undergone extra training to become accredited financial vulnerability experts according to Lichtenberg standards, so they can provide even more detailed reports on mental capacity.

All our assessments are completed by registered and accredited professional Social Workers, providing you with the utmost confidence and peace of mind. Our dedicated team ensures that every mental capacity assessment is conducted with the highest level of expertise, adhering to professional standards and ensuring the well-being and rights of individuals.

  • What is a Mental Capacity Assessment to Litigate?
    A Mental Capacity Assessment to Litigate evaluates an individual's cognitive ability to understand and participate in court proceedings. Conducted by a team of experienced Social Workers, the assessment ensures fair and just legal participation.
  • Why is this assessment necessary?
    The assessment is crucial to ensure that individuals involved in legal proceedings have the cognitive ability to make informed decisions. This safeguards vulnerable individuals and upholds the legitimacy of the court proceedings.
  • What criteria must one meet to be considered capable of litigation?
    The official solicitor outlines specific criteria, such as the capacity to understand advice, the ability to make decisions in litigation, and the capacity to understand compromise. Meeting these criteria is essential for fair participation in legal matters.
  • What happens if someone lacks the required mental capacity?
    If an individual lacks the necessary mental capacity to litigate, a litigation friend may be appointed to assist in decision-making and understanding advice related to the court proceedings.
  • Who conducts the assessments?
    Our team of registered and accredited professional Social Workers at Nellie Supports conducts these assessments, adhering strictly to the Mental Capacity Act 2005 guidelines.
  • What does the assessment process involve?
    The assessment begins by gathering relevant background information about the individual. This is followed by face-to-face interactions to evaluate comprehension of legal terms, decision-making abilities, and understanding of the implications of the court case.
  • How long does it take to receive the assessment results?
    While the timing may vary based on individual circumstances, our goal is to communicate the results promptly to allow legal proceedings to proceed efficiently.
  • What does the assessment report include?
    The report outlines the findings, observations, and conclusions regarding an individual's capacity to engage in court proceedings. It is a detailed and well-documented account of the individual's mental capacity.
  • Are your reports court-compliant?
    Yes, our reports are fully court-compliant and meet the specific requirements set out in both CRP35 and Family Court Rules. Conducted by our team of registered and accredited professional Social Workers, these assessments strictly adhere to the legal framework set forth by the Mental Capacity Act 2005 and other relevant legislation. The comprehensive nature of our reports makes them suitable for presentation and acceptance in both civil and family court settings.
  • How can I schedule an appointment for a Mental Capacity Assessment to Litigate?
    To make an appointment, you can contact our team at Nellie Supports by calling 0333 987 5118 or emailing
The image displays a portrait of a mature man. He has a well-defined facial structure, a full beard and mustache with a mix of white and gray hair. His eyes are deep-set and appear to be of a light color, emanating warmth and wisdom. The man has a slight, pleasant smile on his lips. He is wearing a navy blue crewneck shirt. The background is neutral and light, putting the focus on the man's face. The overall feel of the image is calm and introspective.

Our assessments are conducted with a therapeutic approach, recognising the potential emotional and psychological impact such evaluations can have.

We approach each assessment with empathy and sensitivity, creating a safe and comfortable environment for the individual being assessed. Our skilled assessors are trained not only in the legal and procedural aspects but also in effective communication and rapport-building. We engage in meaningful conversations, ensuring that the individual's voice and preferences are heard and respected throughout the assessment process. Moreover, we are keenly aware that mental capacity can fluctuate, and it can be influenced by various factors such as stress, anxiety, and health conditions. With this in mind, we take a holistic view, considering not only the individual's current state but also their history, context, and potential future changes.

Our therapeutic approach aims to reduce any anxiety or discomfort associated with the assessment, fostering an atmosphere of collaboration and understanding. We believe that this approach not only ensures accurate and reliable assessments but also contributes to the overall well-being of the individuals we serve. At Nellie Supports, your emotional and psychological comfort is as important to us as the technical aspects of the assessment.

Compassionate Mental Capacity Assessments with a Therapeutic Touch

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