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 Step 2: Care Planning


"Your Path to Personalised Well-being"

How will your care and support needs be met?

At Nellie Supports, we're here to guide you every step of the way on your journey to well-being. Once your Needs Assessment is complete, our team of experts will join hands with you to craft a bespoke Care Plan, tailored to your unique needs, abilities, and aspirations.

This carefully designed plan outlines precisely how your care and support needs will be met, including any financial assistance you may be entitled to. It's your opportunity to have your voice heard and express the kind of care and support that aligns with your preferences. We believe that every individual receiving care deserves a personalized Care Plan, regardless of how that care is delivered.

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What is Nellie Supports' Care Planning Service and how does it work?

At Nellie Supports, our Care Planning Service is the pivotal next step following a comprehensive Care Needs Assessment. This service embodies our commitment to placing you at the heart of your care journey.

Your journey begins with us getting to know you on a personal level. We delve into your preferences and specific care requirements. Your invaluable input serves as the cornerstone for crafting a bespoke care plan that aligns perfectly with your needs and desires.

Our team consists of registered social workers who bring a wealth of knowledge and experience to the table. Their dedication ensures you receive the highest quality of care, tailored to your unique circumstances.

Our care planning process goes beyond addressing immediate needs. We take a holistic view of your well-being, considering not only the present but also your long-term future. This comprehensive approach allows us to create a care plan that evolves alongside your changing requirements.

Communication is key throughout the care planning journey. We maintain open and honest dialogue, involving you and your support network at every step. Your needs and concerns are not only heard but also promptly addressed. Your peace of mind is our utmost priority.

Nellie Supports' Care Planning Service is more than just a roadmap; it's your personalized guide to achieving the quality of life you deserve. We are dedicated to empowering you with the right care plan that reflects your individuality and supports your journey to well-being.

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The image portrays an older couple enjoying a heartwarming moment together outdoors. The man, on the right, wears a light-colored button-up shirt and sports a straw fedora hat with a dark ribbon. He has a joyful expression on his face, radiating happiness. The woman, on the left, is partially visible. She wears a white top and purple-framed glasses. As she looks up at the man, her face beams with delight. The man gently wraps his arm around the woman's shoulder, pulling her close. In the background, lush green foliage and some blooming flowers can be observed, suggesting a garden or park setting. The ambiance conveyed by the photo is one of genuine affection and joyful togetherness.

Crafting Individualised Care Plans: A Person-Centred and Collaborative Methodology

At Nellie Supports, creating your care plan is an intricate, multi-faceted journey that commences once your Comprehensive Care Needs Assessment is complete. What sets us apart is our profound commitment to placing you at the heart of every decision, embodying a truly person-centred and collaborative ethos. Initially, we engage in in-depth dialogues with you and, where applicable, your family or support network, to fully understand not only your immediate care requirements but also your long-term life aspirations. Unlike other service providers, you are not merely a recipient of care; you are an active participant in its planning. We draft a preliminary plan in close consultation with you, always maintaining the flexibility for further adjustments and refinements.


To ensure a comprehensive and feasible care strategy, our registered social workers collaborate with a multidisciplinary team of healthcare professionals such as general practitioners, occupational therapists, and financial advisors. The resulting draft is then shared with you for your valuable feedback, making room for iterative adjustments that reflect your dynamic needs. Once the care plan meets your satisfaction, we finalise and implement it but continue to monitor its effectiveness, open as always to future adjustments.


Throughout this entire process, transparent and open communication is maintained, not only to keep you informed but also to provide you the peace of mind that comes from knowing you are an integral part of the care planning process. Our ultimate goal is to empower you with a care plan that is not just a procedural document but a living, evolving guide to achieving the well-being and life fulfilment you richly deserve.

The image showcases an older gentleman seated near a window. He radiates warmth and joy, with a genuine, hearty smile on his face. His hair and beard are predominantly white, giving him a distinguished look. He's dressed in a cozy, chunky knitted sweater in a soft gray hue, and it drapes comfortably over him. The window behind him has wooden frames and is divided into multiple panes, allowing a peek into the lush greenery outside. The blur of the background suggests the calm serenity of perhaps a rustic home or cabin. The ambiance of the photograph speaks to relaxation, contentment, and the simple pleasures of life


Case Study: Oliver's Journey to Holistic Care Planning

Meet Oliver, an elderly gentleman living alone and facing the challenges of Parkinson's disease. Oliver's life took a transformative turn when he decided to engage with Nellie Supports to enhance his care and overall well-being. This case study sheds light on how a comprehensive care planning approach brought newfound meaning, support, and joy to Oliver's life.

Oliver had been self-funding his care, which initially was organized by the local authority. The care package consisted of three daily calls aimed at providing basic personal care tasks. While these services addressed his immediate physical needs, Oliver felt that there was more to his life than routine caregiving.

Oliver's journey with Nellie Supports began with a comprehensive social care assessment conducted by our experienced Social Worker. This assessment went beyond the surface, delving into the complexities of Oliver's life, including his physical health, emotional well-being, and personal interests. Through this holistic evaluation, Oliver's true care needs were unveiled.

With a clear understanding of Oliver's needs and aspirations, we embarked on the care planning process. Our care plan was not just about addressing his personal care needs but also enhancing his social inclusion and quality of life. It was tailored to ensure Oliver's holistic well-being.

Oliver actively participated in crafting his care plan, giving him a sense of ownership and empowerment over his life. We not only outlined the essential personal care tasks but also identified opportunities for him to pursue his passion for woodworking. Oliver expressed his desire to join a local "Men in Sheds" club, which would allow him to engage in his beloved hobby.

The implementation of Oliver's personalised care plan was a turning point. He not only received the required personal care but also started attending the "Men in Sheds" club. This newfound social inclusion brought immense joy and a sense of purpose to Oliver's life. It wasn't just about physical care; it was about nurturing his emotional and social well-being.

Oliver's journey with Nellie Supports showcased the profound impact of person-centered care planning. With our support, Oliver's life was no longer limited to the routine of daily caregiving. Instead, he found opportunities for personal growth, social connection, and joy in his favorite hobby.

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Social Work England is a specialist body taking a new approach to regulating social workers in their vital roles. All of our Social Workers are registered with Social Work England for your peace of mind. 
Our assessors are accredited Montreal Cognitive Assessment (MoCA) assessors with specific experience in completing capacity assessments and specialist reports.

Financial Vulnerability Accredited

All of our assessors have undergone extra training to become accredited financial vulnerability experts according to Lichtenberg standards, so they can provide even more detailed reports on mental capacity.

All our assessments are completed by registered and accredited professional Social Workers, providing you with the utmost confidence and peace of mind. Our dedicated team ensures that every mental capacity assessment is conducted with the highest level of expertise, adhering to professional standards and ensuring the well-being and rights of individuals.

  • What is a Mental Capacity Assessment to Litigate?
    A Mental Capacity Assessment to Litigate evaluates an individual's cognitive ability to understand and participate in court proceedings. Conducted by a team of experienced Social Workers, the assessment ensures fair and just legal participation.
  • Why is this assessment necessary?
    The assessment is crucial to ensure that individuals involved in legal proceedings have the cognitive ability to make informed decisions. This safeguards vulnerable individuals and upholds the legitimacy of the court proceedings.
  • What criteria must one meet to be considered capable of litigation?
    The official solicitor outlines specific criteria, such as the capacity to understand advice, the ability to make decisions in litigation, and the capacity to understand compromise. Meeting these criteria is essential for fair participation in legal matters.
  • What happens if someone lacks the required mental capacity?
    If an individual lacks the necessary mental capacity to litigate, a litigation friend may be appointed to assist in decision-making and understanding advice related to the court proceedings.
  • Who conducts the assessments?
    Our team of registered and accredited professional Social Workers at Nellie Supports conducts these assessments, adhering strictly to the Mental Capacity Act 2005 guidelines.
  • What does the assessment process involve?
    The assessment begins by gathering relevant background information about the individual. This is followed by face-to-face interactions to evaluate comprehension of legal terms, decision-making abilities, and understanding of the implications of the court case.
  • How long does it take to receive the assessment results?
    While the timing may vary based on individual circumstances, our goal is to communicate the results promptly to allow legal proceedings to proceed efficiently.
  • What does the assessment report include?
    The report outlines the findings, observations, and conclusions regarding an individual's capacity to engage in court proceedings. It is a detailed and well-documented account of the individual's mental capacity.
  • Are your reports court-compliant?
    Yes, our reports are fully court-compliant and meet the specific requirements set out in both CRP35 and Family Court Rules. Conducted by our team of registered and accredited professional Social Workers, these assessments strictly adhere to the legal framework set forth by the Mental Capacity Act 2005 and other relevant legislation. The comprehensive nature of our reports makes them suitable for presentation and acceptance in both civil and family court settings.
  • How can I schedule an appointment for a Mental Capacity Assessment to Litigate?
    To make an appointment, you can contact our team at Nellie Supports by calling 0333 987 5118 or emailing
The image displays a portrait of a mature man. He has a well-defined facial structure, a full beard and mustache with a mix of white and gray hair. His eyes are deep-set and appear to be of a light color, emanating warmth and wisdom. The man has a slight, pleasant smile on his lips. He is wearing a navy blue crewneck shirt. The background is neutral and light, putting the focus on the man's face. The overall feel of the image is calm and introspective.

Our assessments are conducted with a therapeutic approach, recognising the potential emotional and psychological impact such evaluations can have.

We approach each assessment with empathy and sensitivity, creating a safe and comfortable environment for the individual being assessed. Our skilled assessors are trained not only in the legal and procedural aspects but also in effective communication and rapport-building. We engage in meaningful conversations, ensuring that the individual's voice and preferences are heard and respected throughout the assessment process. Moreover, we are keenly aware that mental capacity can fluctuate, and it can be influenced by various factors such as stress, anxiety, and health conditions. With this in mind, we take a holistic view, considering not only the individual's current state but also their history, context, and potential future changes.

Our therapeutic approach aims to reduce any anxiety or discomfort associated with the assessment, fostering an atmosphere of collaboration and understanding. We believe that this approach not only ensures accurate and reliable assessments but also contributes to the overall well-being of the individuals we serve. At Nellie Supports, your emotional and psychological comfort is as important to us as the technical aspects of the assessment.

Compassionate Mental Capacity Assessments with a Therapeutic Touch

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