Nellie+ Case Management Subscription Service
Expert-Led, Ongoing Support for Self-Funders in England and Wales
Navigating the social care system can be overwhelmingespecially for individuals funding their own care or families managing complex support needs. Nellie+ is our unique subscription-based case management service, specifically designed for self-funders who want professional, independent help without the confusion, delays, or unexpected costs often associated with traditional care coordination.
With Nellie+, you gain ongoing access to a dedicated social care professional who understands your situation, advocates on your behalf, and ensures your care plan continues to meet your evolving needs.
Why Families Choose Nellie+ for Social Care Case Management?
Nellie+ offers a truly different approach to care management. Unlike traditional case management services that charge by the hour or per report, Nellie+ provides consistent support for a simple, monthly fee. This subscription model gives you predictable costs and peace of mind, knowing expert help is always just a call away.
Designed specifically for self-funding individuals and families, Nellie+ bypasses asset threshold complications and ensures every client receives tailored, person-centred care planning. Our service is delivered by experienced, registered social workers who bring both professional credibility and genuine compassion to every case.
Why Professional Deputies Choose Nellie+
As a professional deputy, your priority is to act in the best interests of your client—ensuring their needs are met while managing their affairs efficiently and transparently. Nellie+ has been designed to make that process simpler, more predictable, and more effective.
With our subscription-based case management, you gain a single, consistent point of contact who manages every stage of care—from the initial assessment to regular reviews—freeing you from the time-consuming coordination of multiple providers and services. Our team of registered social workers and qualified care professionals not only create bespoke care plans aligned with the Care Act 2014, but also provide independent oversight to ensure services remain appropriate, cost-effective, and person-centred.
We understand the challenges deputies face when family members, care providers, and local authorities have differing views. Acting as neutral mediators and advocates, we keep the focus on your client’s needs and preferences, minimising disputes and avoiding delays in decision-making. Our monthly subscription model means no unexpected invoices—making it easier for you to manage budgets and demonstrate transparency in your deputyship role.
In short, Nellie+ provides you with trusted, ongoing professional support so you can spend less time firefighting and more time fulfilling your legal and ethical duties with confidence.
How the Nellie+ Subscription Works
Speak with Our Team and Choose Your Subscription Level
We start with a friendly consultation to understand your situation and match you with the right level of support.
Initial Assessment and Planning
A qualified social care professional completes a full Care Act needs assessment and creates a bespoke care plan to reflect your goals, lifestyle, and support needs
Monthly Check-ins and Reviews
Your assigned case manager monitors the effectiveness of your care arrangements with regular monthly reviews, making changes where needed.
Ongoing Support When You Need It Most
Whether it's coordinating providers, attending meetings, or helping you navigate a sudden change, your case manager is always just a call away.
Choose your Nellie+ subscription
Platinum | Silver | Gold | Deputy | |
|---|---|---|---|---|
FREE initial care assessment Home Visit | ||||
Annual Care Assessment Home Visit | ||||
Continuing Health Care Checklist | ||||
Monthly Review Report | ||||
10% Discount on case management rate | ||||
5% Discount on all of our other services | ||||
Monthly Telehealth Review | ||||
Care Plan | ||||
Monthly Home Visit Review | ||||
Annual Mental Capacity Assessment (Finances) | ||||
Price per month |
Case Study: Restoring Relationships and Putting the Client First
A professional financial deputy contacted Nellie Supports regarding Mr Smith, a gentleman living with dementia. Although Mr Smith’s family were actively involved in his care, tensions had escalated between them, the deputy, the local authority, and care providers. Communication had broken down entirely, leaving Mr Smith without a clear voice in the decisions that directly impacted his health, wellbeing, and daily life. The situation had become so strained that important care planning was stalled, and relationships were fractured.
Recognising the urgency, Nellie Supports stepped in as a single point of contact and independent mediator. From the outset, our priority was to refocus all conversations on Mr Smith’s needs, values, and wishes. Over the course of six months, we worked intensively to rebuild trust and collaboration between all stakeholders. This began with a series of in-depth assessments to fully understand Mr Smith’s care needs and preferences, resulting in a bespoke care plan tailored to both his safety and quality of life.
The plan included innovative measures to address identified risks, such as introducing supportive technology like personal alarms and discreet CCTV for safety monitoring. We coordinated with domiciliary care providers to ensure the right level of day-to-day support was in place, while also respecting Mr Smith’s independence.
Throughout the process, we facilitated monthly face-to-face meetings with all parties—Mr Smith’s family, the deputy, care providers, and local authority representatives. These sessions provided a safe space for constructive dialogue, problem-solving, and reviewing progress. Our role as a neutral but proactive coordinator meant we could keep everyone aligned and accountable, ensuring decisions were made in the client’s best interests.
By the two-week and one-month review stages, early successes were already visible—relationships had begun to improve, and communication channels were open again. Over the longer term, we identified the need for a modest increase in care provision through day centre access, which enhanced Mr Smith’s social inclusion and overall wellbeing.
Ultimately, our intervention restored harmony between the key parties, re-centred decision-making around Mr Smith, and provided a sustainable care pathway for the future. The result was a situation where the client’s welfare was prioritised, his voice was heard, and all stakeholders felt supported, informed, and able to work together effectively.
Get Started with Nellie+ Today
Whether you're arranging care for yourself or someone you love, Nellie+ gives you the reassurance that a qualified professional is by your side, every step of the way. Our friendly team is here to guide you through options and help you choose the right subscription level for your needs.
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Why Choose Nellie Supports?
Choosing the right professionals to assess mental capacity is vital. At Nellie Supports, we combine expertise, empathy, and efficiency to make the process as smooth as possible. Our multidisciplinary team includes registered social workers, nurses, and specialists who bring decades of combined experience in capacity law and practice. Every assessment is conducted with compassion and clarity, always tailored to the person’s unique circumstances.
Experience peace of mind with our comprehensive social work services at Nellie Supports. Our team of registered and experienced professionals is dedicated to providing exceptional care and support. From mental capacity assessments to a wide range of social work services—such as EHCP appeals, life expectancy reports, and ongoing consultancy—our experts ensure accurate evaluations, personalised guidance, and the highest standards of practice.
We understand how important these decisions are, whether you’re planning for the future or responding to urgent legal requirements. That’s why our reports are consistently prepared to the highest standards, fully compliant with the Mental Capacity Act 2005, and accepted by courts and solicitors across England and Wales.
With a 4.9-star rating from clients nationwide, prompt response times, and a commitment to clear communication at every step, Nellie Supports is trusted by families, deputies, and professionals alike.