Where we work
Nationwide social work services across England and Wales
Since 2019 our multidisciplinary team has worked nationwide for families, solicitors, professional deputies and local authorities. Whether you are in Cornwall or Cumbria, Cardiff or Cambridge, the assessment, the standard and the fee are the same.
We travel to the person. Assessments take place at home, in a care setting, in hospital, or wherever suits, across England and Wales.
At a glance
Coverage
England and Wales
Travel
£40 per hour
Where the assessment happens
We travel to the person
Remote assessment
Secure video where it fits
Offices
Grantham, plus five administrative
England and Wales
Coverage
11,000+
Assessments completed
Peer reviewed
Every report
Full-time employed
Multidisciplinary team
In plain English
What national coverage actually means
We do not claim an office in every town. We travel to the person, across the whole of England and Wales, and the standard does not change with the postcode.
Our head office is in Grantham, with administrative offices elsewhere in England and Wales. None of them are assessment centres and none are open to the public. We travel to the person instead, which is the right way round: an assessment carried out where someone lives tells you more than one carried out in an unfamiliar building.
That applies across the whole of England and Wales, with no radius limit and no referral restrictions. Travel is charged at £40 per hour and confirmed in writing with the fee before anything is booked, so distance changes the cost but never the standard.
Where we work
Find your area
Every area we cover, grouped by region. Each has its own page with the responsible local authority, the NHS body, and the travel time from our Grantham office.
North East
Darlington · Gateshead · Hartlepool · Middlesbrough · Newcastle upon Tyne · South Shields · Stockton-on-Tees · Sunderland
8 areas
Yorkshire and the Humber
Barnsley · Bradford · Doncaster · Grimsby · Halifax · Harrogate · Huddersfield · Kingston upon Hull · Leeds · Rotherham · Scunthorpe · Sheffield · Wakefield · York
14 areas
East Midlands
Chesterfield · Derby · Leicester · Lincoln · Mansfield · Northampton · Nottingham
7 areas
West Midlands
Birmingham · Burton upon Trent · Coventry · Dudley · Newcastle-under-Lyme · Nuneaton · Redditch · Shrewsbury · Solihull · Stoke-on-Trent · Sutton Coldfield · Telford · Walsall · West Bromwich · Wolverhampton · Worcester
16 areas
East of England
Basildon · Bedford · Cambridge · Chelmsford · Colchester · Harlow · Hemel Hempstead · Ipswich · Luton · Norwich · Peterborough · Southend-on-Sea · St Albans · Stevenage · Watford
15 areas
South East
Basingstoke · Bracknell · Brighton and Hove · Chatham · Crawley · Eastbourne · Gillingham · Guildford · Hastings · High Wycombe · Maidstone · Milton Keynes · Oxford · Portsmouth · Reading · Slough · Southampton · Woking · Worthing
19 areas
South West
Bath · Bournemouth · Bristol · Cheltenham · Exeter · Gloucester · Plymouth · Poole · Swindon · Weston-Super-Mare
10 areas
Where we are
Our offices
Our national coverage does not depend on claiming an office in every town or city. The head office in Grantham is where the practice is run from; the others are administrative and none are open to the public.
Head office, Grantham
Unit 20, Springfield Business Park, Grantham, Lincolnshire, NG31 7FZ
Coventry
Union House, 111 New Union Street, Coventry, CV1 2NT
Wales
Office M1.03, Newport Market, High Street, Newport, NP20 1FX
London
Gemma House, 39 Lilestone Street, Marylebone, London, NW8 8SS
Southampton
Director Generals House, Southampton, SO15 2EP
Newcastle upon Tyne
Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, NE1 1JF
Tell us the postcode
Where the person is, what has happened and any dates involved. That is enough for us to confirm the right service.
Scope and travel confirmed in writing
The service, the fee and the travel are confirmed before anything is booked, so there is no surprise afterwards.
We come to you
Home, care home, hospital, prison or a solicitor's office. Wherever the person is most comfortable and the assessment can properly be done.
Remote where it fits
Secure video where it suits the person and the decision. We will tell you when it does not.
Same report, wherever you are
Peer reviewed by a second qualified professional and delivered on the same timescale as any other instruction.
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No geographic limits, no referral restrictions
How a visit is arranged, wherever you are.
We do not operate a catchment area or a panel. Any instruction in England or Wales is allocated to a practitioner employed by the practice, and the same report structure, peer review and turnaround apply whether the visit is twenty minutes away or two hundred miles.
Remote assessment by secure video is available where it suits the person and the decision. Where it does not, we say so, because some assessments need to be done in the room.
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Common questions
Frequently asked questions
Do you cover my area?
If it is in England or Wales, yes. There is no catchment area and no radius limit.
Do I have to come to an office?
No. Our offices are administrative and not open to the public. We travel to the person.
Where does the assessment take place?
Wherever suits and allows the assessment to be done properly: the person's home, a care home, hospital, a prison, or a solicitor's office.
Can it be done remotely?
Often, by secure video. Whether remote is appropriate depends on the person and the decision, and we will tell you if it is not.
How is travel charged?
At £40 per hour, confirmed in writing with the fee before anything is booked.
Do you work in Wales?
Yes. Our social workers are registered with Social Care Wales as well as Social Work England, and we work to Welsh health board and local authority structures.
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Decision-specific guide to how to instruct a mental capacity assessor for Mental Capacity Assessor. Covers relevant information, evidence, risk and report quality.
Remote versus face-to-face mental capacity assessments
Decision-specific guide to remote versus face-to-face mental capacity assessments for Mental Capacity Assessor. Covers relevant information, evidence, risk and report quality.
How to choose a mental capacity assessment provider
Decision-specific guide to how to choose a mental capacity assessment provider, covering MCA principles, relevant information, evidence, risk and report quality.
Who can assess mental capacity?
Decision-specific guide to who can assess mental capacity for Mental Capacity Assessor. Covers relevant information, evidence, risk and report quality.
Mental capacity assessment costs in England
Decision-specific guide to mental capacity assessment costs in england, covering MCA principles, relevant information, evidence, risk and report quality.
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Guides and explainers
Our services
Every service line, with fees and process.
Prices
Every fee, plus VAT, in one place.
About our practice
Who we are, how we are regulated and how we work.
Also from Nellie Supports
Tell us where you are
Tell us where you are
Give us the postcode, who the person is and what has happened, and our client liaison team will confirm the right service, the fee and the travel in writing.
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