Social Care and Case Management Services
Nellie Supports
At Nellie Supports, our social care and case management services are built to empower individuals, families, and professionals across England and Wales. Whether you're seeking short-term guidance or long-term coordination, our registered professionals deliver expert advice, clear communication, and person-centred planning every step of the way.
Care Assessment and Planning
At Nellie Supports, our Care Assessment and Planning services are designed to provide clarity, structure, and professional guidance for individuals and families navigating adult social care. Whether you're seeking support for yourself or acting on behalf of a loved one, our team of qualified professionals offers independent, person-centred support that aligns with the Care Act 2014.
We guide you through every step of the process, ensuring you have the right information to make confident, informed decisions about care and support options.
Our services include:
Care Assessment – A comprehensive, strengths-based evaluation of current care needs, daily living abilities, and safety risks, providing a clear picture of support requirements.
Care Planning – A tailored care plan based on your unique circumstances, setting out achievable goals, recommended services, and how these can be accessed or funded.
Care Brokerage – We help you find and coordinate appropriate care services, taking the pressure off sourcing providers, negotiating fees, and managing timelines.
Care Review – Independent reviews to ensure current care arrangements continue to meet your needs and adapt to any changes in health or circumstances.
Our approach is professional, compassionate, and fully aligned with social care legislation. Whether you're preparing for a local authority assessment or arranging care privately, we offer practical solutions you can trust.
Nellie+ Case Management Subscription Service
Nellie+ is our premium case management service designed for individuals with complex or evolving care needs. Whether you're living with a disability, recovering from injury, managing long-term conditions, or navigating social care systems, Nellie+ provides one-to-one support from a dedicated, experienced professional.
Your assigned case manager is a qualified social care specialist who acts as your single point of contact—coordinating services, managing relationships with local authorities and providers, and ensuring your voice is always heard. We carry out holistic needs assessments, create tailored support plans, and oversee implementation to ensure every aspect of care is practical, person-centred, and sustainable.
This service is ideal for those who require ongoing oversight, advocacy, or support across health, social care, housing, education, or legal systems. We help reduce the stress of managing multiple agencies, monitor outcomes, and make regular adjustments as your situation evolves. Whether you are a family member seeking peace of mind or a professional acting in someone’s best interests, Nellie+ offers reliable, expert-led care coordination you can trust.
State Benefit and PIP Application & Review Services
Navigating the UK benefits system can be overwhelming — especially for those managing complex care needs, long-term health conditions, or disabilities. At Nellie Supports, we offer professional, social work-led guidance to help individuals and families understand, apply for, and review their entitlement to key state benefits.
Our expert team specialises in providing independent advice and evidence for claims and appeals, ensuring your application is thorough, compliant, and clearly reflects your situation.
We support with:
Personal Independence Payment (PIP) Applications – Assistance in preparing strong, accurate claims that reflect day-to-day impact and meet DWP descriptors.
State Benefit Reviews – Reviewing existing benefits to ensure they still meet your needs and maximising entitlements where appropriate.
All support is delivered with empathy and professionalism, helping reduce the stress of benefit processes. Whether you're applying for the first time or seeking to review an existing award, we ensure your voice is heard and your needs are fully understood.
Care Funding and CHC Appeal & Support Services
Accessing the right care funding in England and Wales—whether through Local Authority support or NHS Continuing Healthcare (CHC)—can be a complex and daunting process. At Nellie Supports, our team, led by legal and social care experts, provides families with the support and expertise needed to secure appropriate funding and challenge unfair decisions.
We guide you through every stage of the funding journey, from initial applications to appeals and tribunals, ensuring all steps are taken in line with statutory guidance and legal best practices. Whether you’re dealing with a refusal, a funding reduction, or an unclear eligibility outcome, our specialists are here to help.
Our support includes:
Local Authority Funding Appeals – Challenging financial assessments, eligibility decisions, and care package contributions with clarity and legal insight.
CHC Applications and Appeals – End-to-end assistance with NHS Continuing Healthcare funding, including evidence gathering, multidisciplinary meetings, and appeals.
Tribunal Preparation and Support – Drafting persuasive arguments and documentation to strengthen your case at formal review stages.
Independent Social Work Reports – Care assessments and professional reports to support funding applications or dispute resolutions.
At Nellie Supports, we combine legal acumen with in-depth social work experience—helping you and your family navigate the system with confidence and secure the funding you're entitled to.
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Need Advice?
Not sure which service you need? Contact us to speak to our client liason team the same working day. We’re here to help you find the right support.
Why Choose Nellie Supports?
Choosing the right professionals to assess mental capacity is vital. At Nellie Supports, we combine expertise, empathy, and efficiency to make the process as smooth as possible. Our multidisciplinary team includes registered social workers, nurses, and specialists who bring decades of combined experience in capacity law and practice. Every assessment is conducted with compassion and clarity, always tailored to the person’s unique circumstances.
Experience peace of mind with our comprehensive social work services at Nellie Supports. Our team of registered and experienced professionals is dedicated to providing exceptional care and support. From mental capacity assessments to a wide range of social work services—such as EHCP appeals, life expectancy reports, and ongoing consultancy—our experts ensure accurate evaluations, personalised guidance, and the highest standards of practice.
We understand how important these decisions are, whether you’re planning for the future or responding to urgent legal requirements. That’s why our reports are consistently prepared to the highest standards, fully compliant with the Mental Capacity Act 2005, and accepted by courts and solicitors across England and Wales.
With a 4.9-star rating from clients nationwide, prompt response times, and a commitment to clear communication at every step, Nellie Supports is trusted by families, deputies, and professionals alike.
